Senior GM, AI-Driven RCM Operations (Remote)

present of AI; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Trellis AI is seeking a Senior Operations leader to own delivery of AI-driven prior authorization services. You’ll stand up trained teams quickly for each new customer, run the hard cases that agents cannot finish, and forecast capacity against volume and escalation rates.

As a role at the intersection of human judgment and automation, you’ll build scalable operations, measure outcomes, and feed frontline learnings back to engineering to shrink human work over time while maintaining

Qualifications

• Experience leading delivery or operations at a growing company.
• Ability to run hard cases directly and stand up teams quickly.
• Track record of accountability for customer outcomes.

Responsibilities

• Own the human side of AI-driven prior authorization services.
• Stand up trained teams fast for each new customer.
• Plan capacity against volume and escalation rates.
• Deliver outcomes, not just processes.

Job description

Trellis AI is seeking a Senior Operations leader to own delivery of AI-driven prior authorization services. You’ll stand up trained teams quickly for each new customer, run the hard cases that agents cannot finish, and forecast capacity against volume and escalation rates.

As a role at the intersection of human judgment and automation, you’ll build scalable operations, measure outcomes, and feed frontline learnings back to engineering to shrink human work over time while maintaining