Senior Global Technical Support Manager

Edwards Vacuum LLC; New York (NY); Hybrid; USD 108,000 - 120,000; Full time

Benefits offered by this job

Health and wellness programs

401(k) with company matching

Paid family leave

Paternity/maternity leave

Job summary

Edwards Vacuum LLC is seeking a senior leader to guide the regional technical support team, focusing on delivering top-tier customer experience and accelerating case progression across multiple products and technologies.

You will mentor staff, analyze performance, and work with cross-functional teams to implement improvements, while maintaining high escalation readiness and global alignment.

Qualifications

• Bachelor's Degree in engineering or related technical discipline or global equivalent.
• 10+ years of professional experience within Technical Support environment with two years experience in a management or leadership role.
• Semiconductor industry experience preferred.
• Extensive analytical, troubleshooting and presentation skills.
• Expertise in diagnostic techniques for electrical, mechanical and software.

Responsibilities

• Owns and accountable for the overall performance of the regional tech support team, ensuring skills and behaviors meet standards.
• Primary escalation point for technical support within the region to drive case progression and communicate status.

Skills

Semiconductor industry experience

Analytical skills

Troubleshooting

Presentation skills

Education

Bachelor's Degree in engineering or related technical discipline

Job description

Edwards Vacuum LLC is seeking a senior leader to guide the regional technical support team, focusing on delivering top-tier customer experience and accelerating case progression across multiple products and technologies.

You will mentor staff, analyze performance, and work with cross-functional teams to implement improvements, while maintaining high escalation readiness and global alignment.