Global Product Support Engineer

Applied Materials; Santa Clara (CA); On-site; USD 147,000 - 203,000; Full time

Benefits offered by this job

Comprehensive benefits package

Stock award program

Bonus eligibility

Job summary

Applied Materials in Santa Clara, CA is seeking a senior engineering professional to drive corrective actions, product service improvements, and CAPA processes across new products. You will partner with QA/R, lead design reviews, and align training and parts stocking plans with AGS.

The role emphasizes problem solving, leadership, and cross-functional collaboration to deliver robust engineering solutions and field-ready processes.

Qualifications

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field.
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Communicates difficult concepts and negotiates with others to adopt a different point of view
• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Responsibilities

• Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.
• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Participate in Engineering Design Reviews
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
• Drive resolution of key issues with Engineering. Own beta site test plans and reporting
• Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Skills

Functional Knowledge

Business Expertise

Leadership

Problem Solving

Interpersonal Skills

Impact

Job description

Applied Materials in Santa Clara, CA is seeking a senior engineering professional to drive corrective actions, product service improvements, and CAPA processes across new products. You will partner with QA/R, lead design reviews, and align training and parts stocking plans with AGS.

The role emphasizes problem solving, leadership, and cross-functional collaboration to deliver robust engineering solutions and field-ready processes.