Global Product Support Engineer for New Products

Applied Materials; Santa Clara (CA); On-site; USD 147,000 - 202,500; Full time

Benefits offered by this job

Bonus program

Stock award program

Job summary

Applied Materials is a global leader in materials engineering solutions for chips and displays, located in Santa Clara, CA. The company offers a comprehensive compensation package and opportunities to develop in a leading global organization.

The role emphasizes engineering, design reviews, CAPA, and collaboration with Quality & Reliability to address field issues, with travel 10-20% and a full-time schedule. Applicants can expect a dynamic, growth-oriented environment.

Qualifications

• Participate in Engineering Design Reviews.
• Interpret internal/external business challenges to improve products.
• Lead or contribute to CAPA and Failure Analysis processes.
• Collaborate with Quality & Reliability to resolve field issues.
• Communicate complex concepts and negotiate viewpoints.

Responsibilities

• Support FOAK on new product on-site training.
• Ensure legacy corrective actions and Lessons Learned are captured in new product design intent. Contribute to the FMECA process.
• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Participate in Engineering Design Reviews.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
• Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed.
• Drive resolution of key issues with Engineering. Own beta site test plans and reporting.
• Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
• Support new product final test for MFG.

Job description

Applied Materials is a global leader in materials engineering solutions for chips and displays, located in Santa Clara, CA. The company offers a comprehensive compensation package and opportunities to develop in a leading global organization.

The role emphasizes engineering, design reviews, CAPA, and collaboration with Quality & Reliability to address field issues, with travel 10-20% and a full-time schedule. Applicants can expect a dynamic, growth-oriented environment.