Sr. Communications Manager, Safety, Amazon Flex Central Marketing & Communications

Amazon Inc.; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

Amazon Inc. seeks a Senior Communications Manager to lead global safety communications across delivery partner programs, safety initiatives, and policy changes.

You will work with Safety, Operations, Product, Policy & Compliance, Legal, PR, Driver Support, and Voice of Driver teams to craft clear, actionable content across email, in-app messaging, FAQs, newsletters, and websites, while measuring impact and optimizing reach.

Qualifications

• Demonstrated ability to translate complex information into clear, actionable messages.
• Experience leading cross-functional communications across safety, product, and operations.

Responsibilities

• Develop and own worldwide safety communications strategies that improve delivery partner awareness, engagement, and adoption of safety initiatives, products, and programs.
• Lead end-to-end communications planning and execution for safety program launches, policy updates, operational changes, product enhancements, and other delivery partner-facing initiatives.
• Create clear, engaging, and actionable content across multiple channels, including email, in-app messaging, FAQs, help articles, newsletters, videos, talking points, and websites.
• Partner with Safety, Operations, Product, Policy & Compliance, Legal, Public Relations, Driver Support, and Voice of Driver teams to ensure communications are accurate, consistent, and aligned with business objectives.
• Develop proactive and reactive communications strategies for emerging safety concerns, sensitive issues, and policy changes, exercising strong judgment and anticipating potential delivery partner impacts.
• Create and maintain global communications toolkits, messaging frameworks, templates, and best practices that enable regional teams to deliver consistent, locally relevant communications.
• Analyze delivery partner feedback, campaign performance, and engagement metrics to evaluate communications effectiveness and identify opportunities for improvement.
• Manage multiple simultaneous projects across global stakeholders, driving alignment on messaging, audiences, timelines, and execution.
• Identify opportunities to improve communications processes, experiment with new approaches, and scale effective communications solutions across countries.

Job description

Description

Amazon Flex helps independent contractors, known as delivery partners, to earn money delivering packages to Amazon customers. As Amazon Flex continues to innovate and expand worldwide, clear, timely, and effective communications are essential to helping delivery partners navigate their delivery experience safely and confidently.

We are seeking a Senior Communications Manager to develop and execute global safety communications strategies that support delivery partner safety, engagement, and experience. In this role, you will lead communications for safety initiatives, policy and program changes, product launches, and emerging issues across multiple countries and communication channels.

The ideal candidate is an exceptional writer and strategic communicator who can translate complex information into clear, actionable messages. You will exercise sound judgment in fast-moving, ambiguous environments, build trusted relationships with cross-functional stakeholders, and balance long-term communications strategy with hands-on content development and execution.

You will also use data, delivery partner insights, and communications performance metrics to continuously improve messaging and deliver measurable business results.

Key job responsibilities

• Develop and own worldwide safety communications strategies that improve delivery partner awareness, engagement, and adoption of safety initiatives, products, and programs.
• Lead end-to-end communications planning and execution for safety program launches, policy updates, operational changes, product enhancements, and other delivery partner-facing initiatives.
• Create clear, engaging, and actionable content across multiple channels, including email, in-app messaging, FAQs, help articles, newsletters, videos, talking points, and websites.
• Partner with Safety, Operations, Product, Policy & Compliance, Legal, Public Relations, Driver Support, and Voice of Driver teams to ensure communications are accurate, consistent, and aligned with business objectives.
• Develop proactive and reactive communications strategies for emerging safety concerns, sensitive issues, and policy changes, exercising strong judgment and anticipating potential delivery partner impacts.
• Create and maintain global communications toolkits, messaging frameworks, templates, and best practices that enable regional teams to deliver consistent, locally relevant communications.
• Analyze delivery partner feedback, campaign performance, and engagement metrics to evaluate communications effectiveness and identify opportunities for improvement.
• Manage multiple simultaneous projects across global stakeholders, driving alignment on messaging, audiences, timelines, and execution.
• Identify opportunities to improve communications processes, experiment with new approaches, and scale effective communications solutions across countries.

A day in the life

On any given day, this person may partner with product and safety teams to prepare communications for a new safety feature, work with operations stakeholders to explain changes to delivery procedures, or collaborate with policy and legal partners to develop messaging around a sensitive issue.

The ideal candidate can transform complex technical, operational, and policy information into communications that are easy for delivery partners to understand and act upon. This includes identifying the right audiences, selecting appropriate communication channels, and ensuring messaging reaches delivery partners at the right time.

About the team

The Amazon Flex Worldwide Marketing & Communications team is responsible for helping delivery partners understand and engage with the products, programs, policies, and services that shape their experience delivering with Amazon Flex.

Working at the intersection of communications, safety, operations, and technology, the team partners with stakeholders across Amazon to develop and deliver clear, consistent, and effective communications to delivery partners around the world.

Safety communications play an essential role in this mission, helping delivery partners understand safety expectations, adopt new tools and features, navigate operational changes, and access information that supports a safer delivery experience.