Sr. Communications Manager, Amazon Flex Worldwide Strategy

Amazon Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Amazon is seeking a communications leader to develop and execute the global communications strategy for Amazon Flex, building toolkits and messaging frameworks, then advising local teams on executions in every country. The role partners with TPMs and cross-functional groups to launch product updates and program changes, aiming to improve the driver experience and drive measurable impact.

The ideal candidate brings program and project management experience, strong writing skills, and the ability

Responsibilities

• Own the strategy and execution of communications programs that improve the driver experience across Amazon Flex products and programs
• Create and manage driver communications across email, FAQs, newsletters, video, websites, and other channels
• Project manage launches with cross-functional stakeholder groups (product managers, Safety, Operations, Driver Support, regional communications managers, and Voice of Driver teams) to ensure consistent message integration
• Develop global communications toolkits, templates, processes, and messaging that serve as a model for partner teams
• Track, analyze, and report on campaign results; optimize communications using data; and consult on big-picture business trends
• Manage cross-functional initiatives across markets and languages
• Innovate, implement, and test learning strategies that drive scalable impact
• Develop best practices in engagement and execution to establish standards for partner teams

Job description

Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors – called delivery partners – to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

In this role, you will develop and execute the global communications strategy for Amazon Flex, building toolkits, templates, and messaging frameworks, then advising local marketing teams on execution in each country. You will plan and execute DP-facing communications across product launches, program changes, and program updates, partnering with Technology Program Managers (TPMs), regional communications leads, and cross-functional stakeholder groups. The ideal candidate brings communications program and project management experience, excellent writing skills, and the ability to tailor messages to diverse audiences. They demonstrate sound judgment under tight deadlines, navigate ambiguity, take end-to-end ownership of initiatives, and track and report on communications metrics to continuously optimize for measurable business impact.

Key job responsibilities

• Own the strategy and execution of communications programs that improve the delivery partner experience across Amazon Flex products and programs
• Create and manage driver communications across email, FAQs, newsletters, video, websites, and other channels
• Project manage launches with cross-functional stakeholder groups (such as product managers, Safety, Operations, Driver Support, regional communications managers, and Voice of Driver teams) to ensure consistent message integration
• Develop global communications toolkits, templates, processes, and messaging that serve as a model for partner teams
• Track, analyze, and report on individual campaign results; optimize communications using data; and consult on big-picture business trends
• Manage cross-functional initiatives across markets and languages
• Innovate, implement, and test learning strategies that drive scalable impact
• Develop best practices in engagement and execution to establish standards for partner teams