Senior Global Resolution Engineer — NCP/DGX Expert

WEKA

Oregon

Hybrid

USD 120,000 - 190,000

Full time

7 days ago

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Job summary

WEKA is seeking a Global Resolution Engineer to own escalations across GPUs, compute servers, cloud, and storage. You will lead cross-team collaboration with Customer Success and Development to deliver permanent fixes for high-visibility incidents, including NVIDIA DGX/NCP accounts and reference architectures.

You will build expertise in WEKA Data Platform environments, participate in on-call rotations, and mentor engineers while driving improvements in tooling, documentation, and processes to

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field or equivalent practical experience.
10+ years in advanced technical support, sustaining engineering, SRE, or systems engineering with direct customer exposure.
Proven track record of resolving complex issues in distributed systems.

Responsibilities

Own complex escalations end-to-end from analysis to permanent fix.
Analyze full solution stack across components and vendors.
Identify patterns and drive proactive actions to protect other customers.

Skills

Linux kernel

Distributed systems

High performance networking

Debugging at scale

Public cloud (AWS/Azure/GCP)

GPU/AI workloads

Kubernetes

Python

Bash/Shell scripting

Networking (RDMA/InfiniBand)

NFS/SMB/S3 protocols

Terraform/Ansible

Education

Bachelor's degree in CS/Engineering

Tools

NVIDIA DGX/NCP reference architectures

Elbencho/wekatester tooling

Git/GitHub workflows

Job description

You will build expertise in WEKA Data Platform environments, participate in on-call rotations, and mentor engineers while driving improvements in tooling, documentation, and processes to

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