Remote Senior Designated Services Engineer

Weka; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

WEKA is seeking a Senior Designated Services Engineer to ensure customer success and resolve complex enterprise infrastructure issues for top customers.

You will troubleshoot, liaise with Engineering, support pre-sales, monitor systems, and participate in on-call rotations with travel as needed. Strong expertise in Linux, networking, distributed storage, Python/Bash scripting, and monitoring tools is preferred.

Qualifications

• 10+ years in customer-facing technical roles.
• Diagnose hardware failures, network congestion, and bottlenecks.
• Enterprise infra L3+ support (Linux storage, networking, virtualization, cloud).
• Troubleshooting across multi-platform distributed environments.
• Strong understanding of distributed storage systems.
• Expertise in Linux/Unix administration.
• Deep networking knowledge (Infiniband, Ethernet, DPDK, UCX), cloud, and storage.
• Proficient in Python, Bash, and automation scripting.
• Familiar with POSIX, NFS, S3, logs, and monitoring tools (Prometheus, Grafana).
• Experience with JIRA, Confluence, Slack.

Responsibilities

• Serve as primary liaison between customers and Engineering.
• Troubleshoot and resolve technical issues; escalate when needed.
• Provide feedback to Engineering to improve supportability.
• Support pre-sales engineers, partners, and resellers.
• Monitor WEKA systems remotely to identify issues.
• Own and document customer issues in the ticketing system.
• Contribute to internal and customer-facing documentation.
• Manage multiple projects and support cases concurrently.
• On-call rotations and potential travel.

Skills

Customer-facing

Troubleshooting

Distributed systems

Python scripting

Linux admin

Networking basics

On-call support

Documentation writing

Communication

Tools

Prometheus

Grafana

JIRA

Confluence

Slack

Kubernetes

Job description

WEKA is seeking a Senior Designated Services Engineer to ensure customer success and resolve complex enterprise infrastructure issues for top customers.

You will troubleshoot, liaise with Engineering, support pre-sales, monitor systems, and participate in on-call rotations with travel as needed. Strong expertise in Linux, networking, distributed storage, Python/Bash scripting, and monitoring tools is preferred.