Senior Global Process Excellence Lead

American President Lines; North Carolina; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Pet insurance

Job summary

CEVA Logistics is seeking a Business Process Excellence Senior Expert to coordinate and manage CL operations affecting Global Supply Chain from origin to destination. You will provide leadership to the CL control tower team executing global activities and drive continuous improvement.

The role requires extensive experience in transportation and logistics, strong analytical skills, and the ability to lead cross-functional teams while delivering enhanced service levels and cost efficiencies.

Qualifications

• Bachelor's degree in business, International Business, Transportation, Logistics, Supply Chain Management or a related degree.
• Master’s Degree preferred.
• Minimum ten years working in transportation, freight forwarding, logistics or supply chain management.
• Minimum seven to ten years in a supervisory role.

Responsibilities

• Freight Management – air, ocean, ground
• Carrier / Forwarder Management and Performance
• Event Disruption
• Crisis Management
• Milestone Management
• Review ocean delays with associated reason codes and work on diversions
• Lead the review of rejected carrier bookings and create alternative plans leveraging BI / Dashboard tools
• Understand gaps within the ocean network (equipment, blank sailings, capacity)
• Assess spot buy process and analyze trends to reduce spend
• Present valuable market insight to forecast market issues
• Ensure continuous improvement of product cycle times through analysis of service time expectations versus actual cycle time performance, identify root causes and implement solutions
• Improve margin by identifying scope creep for additional accessorial services and negotiating with customer
• Oversee global ocean projects to ensure customer expectations are exceeded
• Evaluate, define, recommend and implement systems and processes that streamline on-time service delivery and data integrity
• Develop continuous improvement methodology and implement KPIs to drive cost optimization while maintaining quality service and customer satisfaction

Skills

Transportation management

Logistics operations

P&L management

Forecasting

Project management

English fluency

Communication skills

Cross-functional collaboration

Education

Bachelor's degree

Master’s Degree

Job description

CEVA Logistics is seeking a Business Process Excellence Senior Expert to coordinate and manage CL operations affecting Global Supply Chain from origin to destination. You will provide leadership to the CL control tower team executing global activities and drive continuous improvement.

The role requires extensive experience in transportation and logistics, strong analytical skills, and the ability to lead cross-functional teams while delivering enhanced service levels and cost efficiencies.