Senior Global IDAM Program Lead — 24x7 Operations

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 128,000 - 173,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Program Manager to lead global Identity and Access Management (IDAM) operations and modernization for the U.S. Department of State’s Bureau of Diplomatic Technologies.

The role oversees 24x7 worldwide operations, modernization activities, security integration, service management, and customer engagement across regions. The Manager will drive contract performance, people leadership, innovation, quality, and mission delivery related to

Qualifications

• 10+ years managing complex IT or network programs, including global environments.
• 5+ years experience leading large, diverse teams.
• Proven experience delivering large-scale, cloud-focused identity modernization.

Responsibilities

• Lead all aspects of the contract supporting Diplomatic Technologies’ global IDAM mission, ensuring operational excellence and alignment with State Department and DT strategic priorities.
• Manage a large multidisciplinary workforce, including IDAM architects, engineers, and administrators, while collaborating with Tier 1 and 2 Service Desk leadership.
• Direct 24x7 IDAM operations globally, ensuring high availability, reliability, and prompt incident response.
• Establish and enforce SLAs, KPIs, SLOs, and MTTR targets consistent with diplomatic mission needs.
• Ensure consistent ITIL-aligned service management across regions, integrating processes such as change, incident, and problem management.
• Drive automation and responsible AI-augmentation.
• Ensure continuous compliance with NIST RMF, FISMA, and DT cybersecurity requirements.
• Partner closely with cybersecurity teams to support POA&Ms, audit response, continuous monitoring, and ATO processes.
• Support risk management, resilience planning, and COOP/DR alignment for mission-critical systems.
• Manage resources and staffing strategies across global operations.
• Support the Program Director in ensuring accurate forecasting, EVM compliance, and cost-efficient delivery.
• Drive workforce development, retention, and succession planning.

Skills

Business

Financial Management

Services Management

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, a related technical discipline or business

Master’s degree preferred in a relevant field such as Information Systems, Cybersecurity, Engineering, Public Administration, or Business Administration (MBA, MPA, MSIS, MSCS)

Job description

General Dynamics Information Technology, Inc. is seeking a Program Manager to lead global Identity and Access Management (IDAM) operations and modernization for the U.S. Department of State’s Bureau of Diplomatic Technologies.

The role oversees 24x7 worldwide operations, modernization activities, security integration, service management, and customer engagement across regions. The Manager will drive contract performance, people leadership, innovation, quality, and mission delivery related to