Senior Global Customs & Trade Operations Lead

GE Healthcare; United States; Remote; USD 96,000 - 144,000; Full time

Benefits offered by this job

Competitive benefits package

No visa sponsorship

Job summary

GE HealthCare in the United States and Canada is seeking a Lead Customs Specialist to drive cross-functional initiatives that improve import processes, expand GTM capabilities, and ensure compliance with customs requirements. You will lead the customs operations team, plan operations, and guide projects within policy and regulatory constraints.

The role emphasizes autonomy, data-driven decision making, and collaboration with IT, Logistics, Regulatory, and Finance to optimize border movements and

Qualifications

• Bachelor's degree or a high school diploma / GED with at least 10 years of experience.
• 6+ years of experience
• Customs / US Border Expertise
• Ability to communicate (verbal, written) in English
• Advanced proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, Teams, and Outlook

Responsibilities

• Develop and execute U.S. and Canada customs operations strategies that ensure compliance, operational excellence, cost optimization, and business continuity.
• Lead and develop a high-performing customs operations team through effective coaching and talent development.
• Provide technical leadership and subject matter expertise on customs regulations, import processes, and trade compliance requirements.
• Drive continuous improvement initiatives to enhance compliance, service levels, productivity, visibility, and operational efficiency.
• Leverage KPIs, analytics, and performance metrics to support data-driven decision-making and operational governance.
• Partner with IT and business stakeholders to implement GTM and ERP system enhancements, automation solutions, and technology-driven process improvements.
• Establish/Manage broker governance programs, including performance measurement, escalation management, corrective actions, and service improvement plans.
• Collaborate cross-functionally with Logistics, Sourcing, Regulatory, Product Compliance, Planning, Finance, and external service providers to optimize import processes and reduce clearance delays.
• Lead shipment exception management and critical issue resolution to minimize supply chain disruptions and customer impact.
• Develop reporting tools, dashboards, and operational insights that improve transparency, accountability, and performance management.
• Lead root cause analysis and corrective action initiatives to standardize processes, mitigate compliance risk, and improve operational outcomes.
• Apply technical expertise, analytical thinking, and sound judgment to resolve complex customs and supply chain challenges while balancing compliance, operational, and business objectives.
• Serve as a trusted advisor and resource for stakeholders and team members, leading projects and driving consensus on customs and trade compliance matters.

Skills

Leadership

Cross-functional collaboration

Problem solving

Analytical thinking

Communication (verbal/written)

Strategic thinking

Education

Bachelor's degree

High school diploma / GED with 10+ years experience

Tools

Microsoft Office Suite

Microsoft Power BI

Smartsheet

AI tools

Job description

GE HealthCare in the United States and Canada is seeking a Lead Customs Specialist to drive cross-functional initiatives that improve import processes, expand GTM capabilities, and ensure compliance with customs requirements. You will lead the customs operations team, plan operations, and guide projects within policy and regulatory constraints.

The role emphasizes autonomy, data-driven decision making, and collaboration with IT, Logistics, Regulatory, and Finance to optimize border movements and