Senior Global CSM — Major Accounts & Strategy

Lyra Health, Inc.; United States, Northern America, Americas; Ibrido; USD 119.000 - 164.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

Equity via RSUs

Paid parental leave

401K with matching

Monthly tech allowance

Vacation and holidays

Descrizione del lavoro

Lyra Health, Inc. is seeking a Senior Customer Success Manager I to lead a curated portfolio of our largest global customers. This high-visibility role partners with senior benefits leaders to shape workforce mental health strategy and scale impact across regions.

You will be a doer, highly organized, and collaborative, with 8+ years in implementation or customer success. Travel up to 10% is required, and the role includes bonus eligibility and a competitive total compensation package.

Competenze

• 8+ years in implementation and/or customer success in HR/Benefits/Healthcare
• Passion for mental health and changing the healthcare landscape
• Excellent communication skills - verbal and written, with quick trust-building
• Strong cross-functional teamwork and project management

Mansioni

• Serve as primary relationship owner for Major/Key segment employer customers (30,000+ lives)
• Partner with marketing to develop and deliver engaging campaigns and workshops
• Produce and regularly communicate customer reports
• Collaborate with product, clinical, data science, legal, and others to resolve requests
• Contribute to product roadmap planning with customer voice and advocate new offerings
• Leave customers feeling supported and delighted after interactions to encourage annual renewals

Conoscenze

Customer success

Implementation

Cross-functional collaboration

Project management

Communication skills

Travel 10%

Healthcare industry experience

Descrizione del lavoro

Lyra Health, Inc. is seeking a Senior Customer Success Manager I to lead a curated portfolio of our largest global customers. This high-visibility role partners with senior benefits leaders to shape workforce mental health strategy and scale impact across regions.

You will be a doer, highly organized, and collaborative, with 8+ years in implementation or customer success. Travel up to 10% is required, and the role includes bonus eligibility and a competitive total compensation package.