Senior Global CSM — Healthcare & Life Sciences

Amazon Web Services (AWS); Bartons Location (IN); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Sr. Customer Solutions Manager on the Healthcare & Life Sciences team.

You will independently own end-to-end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for AWS customers and guide industry cloud transformations across enterprise settings. This role drives adoption, builds executive relationships, leads cross-functional teams, and shapes opportunities from discovery through delivery.

Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Responsibilities

• Independent End-to-End Initiative Ownership. Independently own customer initiatives across the full journey - from opportunity identification through delivery and ongoing adoption.
• Large Customer Program Ownership. Implement governance structures for large initiatives. Run cadences, drive cross-workstream alignment, and ensure customer stakeholders see progress and value.
• Delivery Accountability. Be the steward of business outcomes on initiatives delivered by Professional Services and/or partners.
• Strategic Opportunity Identification & Execution. Work backwards from customer business objectives to identify and drive strategic cloud opportunities - GenAI, agentic AI, migrations, data platforms, commercial innovation.
• Accelerate Adoption & Customer Enablement. Drive consistent AWS adoption across the account. Build customer cloud fluency - helping teams grow their capability through enablement, learning events, and hands-on engagement.
• Builder Mindset (nice to have, growing in importance). Bring a builder mindset - comfort with emerging technologies and a willingness to get hands-on, prototyping low-complexity solutions alongside Solutions Architects.

Skills

Large-scale programs

Executive stakeholder engagement

Cross-functional teams

Strategic cloud adoption

Education

Bachelor's degree in science/tech/business

Job description

Amazon Web Services, Inc. is seeking a Sr. Customer Solutions Manager on the Healthcare & Life Sciences team.

You will independently own end-to-end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for AWS customers and guide industry cloud transformations across enterprise settings. This role drives adoption, builds executive relationships, leads cross-functional teams, and shapes opportunities from discovery through delivery.