Manager Gift Operations

LCS Lifespan Corporate Services d/b/a Brown University Health; Chicago (IL); Hybrid; USD 100,000 - 165,000; Full time

Job summary

Brown University Health seeks a seasoned gift administrator to lead enterprise gift processing and related financial controls. This role ensures donor intent compliance, timely entry, and accurate reporting within a nonprofit health system.

Responsibilities include policy development, liaison with Finance on audits, and managing CRM-based gift workflows and staff. Flexible work options are available, with emphasis on accuracy and accountability.

Qualifications

• 5+ years of advancement services, gift administration, finance, or accounting experience.
• Strong understanding of gift processing and financial controls.
• Experience with nonprofit compliance.

Responsibilities

• Lead enterprise gift administration operations, including gift intake and handling, CRM processing, adjustments, reconciliation, documentation, and financial controls.
• Develop policies, procedures, quality assurance standards, and service level expectations in partnership with Data staff.
• Serve as primary liaison with Finance regarding reconciliation, audits, fund administration, and gift compliance.
• Produce and maintain Pledge Aging reports for review with fundraisers to assess risk and write off needs in accordance with financial policies.
• Oversee funds, campaigns, and appeals creation in CRM for accurate and timely entry of gifts.
• Monitor workload, staffing, service levels, and departmental performance metrics.
• Identify opportunities to improve efficiency, automation, and operational quality.
• Recruit, coach, and develop gift administration staff.

Skills

Gift processing

Advancement services

Financial controls

Accounting

Tools

CRM software

Job description

SUMMARY

Leads Brown Health's enterprise gift administration program, ensuring gifts are processed accurately, efficiently, and in compliance with donor intent, accounting standards, and regulatory requirements. Establishes service standards and quality controls supporting timely gift entry, reconciliation, and financial reporting.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Brown University Health is actively committed to a diverse workforce that represents the patients and community that we serve. Brown University Health employees are expected to embrace Brown University Health’s mission of "Delivering health with care" and successfully role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Brown University Health Competencies which tell us how we work together and how we get things done.

The core Brown University Health Competencies include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability
• Build Effective Teams
• Drive Vision and Purpose
• Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

PERFORMANCE EXPECTATIONS

• Achieve enterprise service standards for gift processing accuracy and turnaround.
• Maintain compliance with gift acceptance policies, audit requirements, and financial controls.
• Deliver timely reconciliation and reporting in partnership with Finance.

CORE RESPONSIBILITIES

• Lead enterprise gift administration operations, including gift intake and handling, CRM processing, adjustments, reconciliation, documentation, and financial controls.
• Develop policies, procedures, quality assurance standards, and service level expectations in partnership with Data staff.
• Serve as primary liaison with Finance regarding reconciliation, audits, fund administration, and gift compliance.
• Produce and maintain Pledge Aging reports for review with fundraisers to assess risk and write off needs in accordance with financial policies.
• Oversee funds, campaigns, and appeals creation needs in CRM for accurate and timely entry of gifts.
• Monitor workload, staffing, service levels, and departmental performance metrics.
• Identify opportunities to improve efficiency, automation, and operational quality.
• Recruit, coach, and develop gift administration staff.
• Other duties as assigned.

EXPERIENCE

5+ years of advancement services, gift administration, finance, or accounting experience. Strong understanding of gift processing, financial controls, and nonprofit compliance.

SUPERVISORY RESPONSIBILITY

Yes

Pay Range: $100,027.20-$165,048.00

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

BHCS 15 LaSalle Square - 15 LaSalle Square Providence, Rhode Island 02903

WORK TYPE

Flexible Work

SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No

ABOUT COMPANY

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi‑specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well‑being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

Company Location Belonging and Engagement Nursing Our Mission