Senior Geomatics Support Specialist (Remote)

Looq AI

San Diego (CA)

Hybrid

USD 75,000 - 85,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

LooqAI in San Diego is seeking a Technical Support Specialist who speaks geomatics and surveying, to bridge customers and product teams, solve problems, and ensure our platform delivers precise survey data. You will handle support tickets, analyze data for testing and training, contribute to knowledge base, and collaborate with product and engineering to drive improvements.

The role combines field expertise with customer-focused service, offering a full-time salary in a $75k–$85k range and a

Qualifications

Degree in Geomatics or a related field with a solid foundation in surveying, mapping, or geospatial tech.
5+ years of professional surveying, mapping, or geospatial experience.
Hands-on experience across full capture-to-processing workflow using LiDAR/photogrammetry platforms.
Strong problem-solving and clear communication skills.
Customer-focused mindset and ability to translate challenges into product improvements.

Responsibilities

Be the Go-To Expert for customers, answering questions and providing exceptional support.
Manage support tickets, troubleshoot issues and deliver fast, effective solutions.
Champion customer needs, collect feedback, and help shape product directions.
Maintain up-to-date knowledge base and guides for customers.