Geospatial Tech Support & Training Specialist (Remote)

California Surveying & Drafting Supply

Anaheim (CA)

On-site

USD 110,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Remote working environment if desired

ESOP company stock option

Company paid 401K contribution

Vacation, Sick, and Holiday pay

Company vehicle and fuel card

Medical and dental insurance

Extended health and dental benefits

Life, disability, and critical illness

Book club and professional development

Free access to online courses

Employee referral program

Job summary

California Surveying & Drafting Supply is seeking a Technical Support & Trainer – Geospatial in California. The role provides advanced technical support, delivers customer training, and acts as a trusted resource to help clients adopt CSDS solutions.

The ideal candidate will have strong geospatial experience, UAV/drone data familiarity, and proficiency with CAD and GIS tools. Collaboration with account managers and engineering teams is essential for successful customer engagements.

Qualifications

Bachelor’s degree in Surveying, Engineering, Geomatics, or a related field.
5+ years of experience in technical support, training, surveying, or technical education roles.
Ability to explain complex technical concepts to non‑technical audiences.
Strong problem‑solving, communication, and presentation skills.
Ability to independently plan and deliver effective training and documentation.

Responsibilities

Provide advanced technical support to customers via phone, email, and in‑person engagements.
Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting.
Develop and maintain training materials, including user guides, manuals, and instructional content.
Assist in resolving complex technical issues by collaborating with engineering, support, and professional services teams.
Serve as a technical resource for internal teams by sharing product knowledge, workflow guidance, and best practices.
Gather customer feedback to identify recurring issues and recommend process or product improvements.
Stay current on new product features, solutions, and industry best practices.
Participate in pre‑sales support activities, including technical consultations, demonstrations, and solution validation.
Support customer onboarding and adoption by aligning technical solutions with customer goals.
Maintain accurate and detailed records of support requests, training activities, and customer interactions.