Technical Support Specialist

Looq AI; San Diego (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

LooqAI in San Diego is seeking a Technical Support Specialist who speaks geomatics and surveying, to bridge customers and product teams, solve problems, and ensure our platform delivers precise survey data. You will handle support tickets, analyze data for testing and training, contribute to knowledge base, and collaborate with product and engineering to drive improvements.

The role combines field expertise with customer-focused service, offering a full-time salary in a $75k–$85k range and a

Qualifications

• Degree in Geomatics or a related field with a solid foundation in surveying, mapping, or geospatial tech.
• 5+ years of professional surveying, mapping, or geospatial experience.
• Hands-on experience across full capture-to-processing workflow using LiDAR/photogrammetry platforms.
• Strong problem-solving and clear communication skills.
• Customer-focused mindset and ability to translate challenges into product improvements.

Responsibilities

• Be the Go-To Expert for customers, answering questions and providing exceptional support.
• Manage support tickets, troubleshoot issues and deliver fast, effective solutions.
• Champion customer needs, collect feedback, and help shape product directions.
• Maintain up-to-date knowledge base and guides for customers.

Skills

Geomatics

Surveying

Geospatial tech

Problem-solving

Education

Geomatics degree

Tools

LiDAR

Photogrammetry

Drones

Terrestrial scanners

Job description

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Technical Support Specialist

Established in 2021,LooqAI is not your average tech company.We’reon a mission to revolutionize infrastructure digitization and analysis, bringing a fresh perspective to the field. Our innovative survey technology platform, theLooqplatform, is changing the game. It enables lightning-fast and scalable 3D capture of survey-grade information, empowering decision-makersand enhancing operational efficiency across engineering and utility projects.

We’reon the hunt for aTechnical Support Specialistwho speaks the language of geomatics and surveying!

If you love helping people,geekingout over maps and data, and shaping the future of surveying tech, this role is for you!You’llbe the bridge between our awesome users and our product team—solving problems, gathering insights, and making sure our solutions are as precise as a total station on a perfect setup.

What you’ll do:

• Be the Go-To Expert! You’llbe the first point of contact for customers, answering questions, solving challenges, and making their experience amazing.
• Problem-solving pro ! Manage support tickets, troubleshoot technical issues, and ensure customers get fast, effective solutions.
• Customer Champion! Actively connect with users, understand their needs, gather feedback, and help shape the future of our platform.
• Knowledge Ninja! Keep our user guides and knowledge base up to date so customers can easily find answers.
• Data & Testing Guru! Organize and analyze data for software testing, marketing, and training—your insights will help us improve!
• Product Innovator! Work with our product and engineering teams, sharing customer feedback to drive new features and improvements.
• Insights & Impact! Prepare internal reports on customer trends and support data, helping us refine our approach and enhance our service.
• Client Engagement! Work with clients through the onboarding process and providing support where needed.

Requirements:

• Degree in Geomatics or a related field – A solid foundation in surveying, mapping, or geospatial tech.
• 5+ years of professional experience in surveying, mapping, or a related geospatial discipline
• Practical experience across the full capture-to-processing workflow using LiDAR and/or photogrammetry platforms (drones, mobile scanners, terrestrial scanners)
• Hands-on surveying experience (field or office) – You understand the workflows, challenges, and tools of the trade.
• Strong problem-solving skills – You can break down complex issues and find practical solutions.
• Clear and effective communicator – Whether working with customers or internal teams, you can explain technical concepts in a way that makes sense.
• Customer-focused mindset – You can translate real-world challenges into meaningful product improvements.
• Bonus: Experience with technical documentation and knowledge base management – Notrequired, but a great plus!

This role is ideal for someone who enjoys working directly with customers while shaping product improvements. Ifyou’repassionate about bridging the gap between users and technology,we’dlove to hear from you!

Location: San Diego / Remote

Compensation: This is a full-time salariedrole– ($75k – $85k?)

Hours: 9AM – 5PM PST

Join Us: AtLooqAI, we value diversity. We are an equal opportunity employer of minorities, females, veterans, and individuals with disabilities. Wedon’tjusttalkthe talk; we walk the walk.

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