Geospatial Support Specialist – LP360 Software

GeoCue; Madison (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Work with a passionate team

Opportunities for career growth

Involvement in cutting-edge projects

Job summary

A cutting-edge geospatial technology company in Huntsville, AL, seeks a Geospatial Support Specialist to assist users of LP360 software. Responsibilities include resolving support tickets, troubleshooting technical issues, and providing customer training. Ideal candidates have a background in GIS or geospatial software and strong communication skills. Enjoy a collaborative environment focused on customer success and innovation in mapping workflows.

Qualifications

• Experience with geospatial software such as LP360, ArcGIS, QGIS.
• Familiarity with GNSS post-processing.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Respond to and resolve support tickets related to LP360.
• Troubleshoot issues involving LiDAR classification.
• Assist customers with data import/export and workflow optimization.

Skills

Experience with geospatial software (LP360, ArcGIS, QGIS)

Strong problem-solving skills

Communication skills

Ability to explain technical concepts

Education

Degree or certification in GIS, Geomatics, Surveying

Tools

LP360

ArcGIS

QGIS

Freshdesk

Zendesk

Job description

Geospatial Support Specialist – LP360 Software

We’re seeking a Geospatial Support Specialist to join our LP360 Customer Success team. This position is ideal for individuals with a background in GIS, LiDAR, or GNSS who enjoy solving technical problems and assisting customers with complex mapping workflows.

The support specialist will be the primary contact for LP360 software users—responding to support tickets, diagnosing issues with LiDAR and imagery processing, and guiding customers on best practices in geospatial data management.

Location: Huntsville, AL (On-site)

Department: Customer Success

Responsibilities:

• Respond to and resolve support tickets related to LP360 software and geospatial workflows.
• Troubleshoot issues involving LiDAR classification, GNSS trajectory alignment, point cloud visualization, and orthophoto generation.
• Assist customers with data import/export, coordinate system setup, and workflow optimization.
• Document solutions and contribute to the knowledge base and training materials.
• Collaborate with product and engineering teams to escalate bugs or feature requests.
• Provide remote or on-site training for customers as needed.

Qualifications:

• Experience with geospatial software such as LP360, ArcGIS, QGIS, Global Mapper, or similar.
• Familiarity with GNSS post-processing, trajectory QC, or surveying principles.
• Strong problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.
• Bonus: Experience with drone mapping, photogrammetry, or LiDAR sensors.

Preferred Qualifications:

• Degree or certification in GIS, Geomatics, Surveying, Remote Sensing, or a related field.
• 1–3 years of experience in technical support, field technician, or geospatial analyst roles.
• Experience with ticketing systems (e.g., Freshdesk, Zendesk) and remote support tools.

Why Join Us?

• Work with a passionate team developing cutting-edge geospatial tools.
• Help shape the future of LiDAR and drone mapping workflows.
• Grow your career in a company that values customer success and technical excellence.