Senior Generator Tech Support Lead

Generac Power Systems, Inc.; Sussex (WI); Sur place; USD 85 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health benefits

Onsite gym for employees

Product loan and discount programs

Volunteer Time Off

Résumé du poste

Generac Power Systems, Inc. seeks a Senior Generator Product Support Specialist to provide advanced technical support to our dealer network.

You will troubleshoot complex issues, authorize warranty repairs, and mentor junior staff while collaborating with engineering teams to improve product reliability. You will handle on-site troubleshooting as needed and contribute to documentation for new product introductions, ensuring high-quality customer service and efficient issue resolution across the

Qualifications

• Associate’s degree in automotive or diesel technology or equivalent experience.
• 7 years of related technical experience in automotive repair, diesel engines, gaseous engines, or generators.
• Ability to read wiring diagrams and schematics.
• Excellent customer service and professional communication in writing and speaking.

Responsabilités

• Answer inbound calls and emails from Dealer Technicians and provide guidance on complex issues.
• Troubleshoot with dealers to resolve highly complex issues in the field.
• Mentor less experienced Industrial Technical Support Specialists.
• Overtime may be required depending on market conditions.

Connaissances

Customer service

Technical troubleshooting

Mechanical knowledge

Electrical knowledge

Communication

Formation

Associate degree in automotive/diesel tech

Outils

SAP

GenService

Salesforce

Windchill

Description du poste

Generac Power Systems, Inc. seeks a Senior Generator Product Support Specialist to provide advanced technical support to our dealer network.

You will troubleshoot complex issues, authorize warranty repairs, and mentor junior staff while collaborating with engineering teams to improve product reliability. You will handle on-site troubleshooting as needed and contribute to documentation for new product introductions, ensuring high-quality customer service and efficient issue resolution across the