Senior Generator Product Support Specialist

Generac Power Systems, Inc.; Sussex (WI); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Generac Power Systems, Inc. is recruiting for a Generator Product Support Specialist to deliver advanced technical support to our authorized dealer network. The role focuses on troubleshooting, resolving service issues, and authorizing warranty repairs with limited supervision.

It reports to the Sussex office and requires onsite presence five days a week. The ideal candidate has an associate or technical degree, hands-on diesel/engine knowledge, and strong customer service skills.

Qualifications

• Associate’s degree or equivalent experience in automotive/diesel technology or related field.
• Bachelor’s degree in a technical field is preferred.
• Generac Master Certification or equivalent is a plus.
• Bilingual Spanish is a plus for dealer communications.

Responsabilités

• Answer inbound calls and emails from Dealer Technicians; provide complex technical guidance.
• Instruct dealer personnel on warranty systems and electronic claims submission.
• Troubleshoot with dealer technicians and assist with on-site diagnosis and repair as needed.
• Mentor less experienced team members and handle escalated cases with professionalism.

Connaissances

Customer service

Technical troubleshooting

Communication

Leadership potential

Formation

Associate’s degree in automotive or diesel technology

Bachelor’s Degree in technical field

Generac Master Certification

Bilingual Spanish

Outils

SAP

GenService

Salesforce

Windchill

Description du poste

Generac Power Systems, Inc. is recruiting for a Generator Product Support Specialist to deliver advanced technical support to our authorized dealer network. The role focuses on troubleshooting, resolving service issues, and authorizing warranty repairs with limited supervision.

It reports to the Sussex office and requires onsite presence five days a week. The ideal candidate has an associate or technical degree, hands-on diesel/engine knowledge, and strong customer service skills.