Senior Generator Field Service Specialist

Integra; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay with incentive options

Medical, dental, and vision coverage

Life and disability insurance

Flexible benefits options

Generous paid time off

Education assistance and tuition

Retirement and savings programs

Job summary

Integra in Houston is seeking a Field Service Solutions Specialist – Generator (SME) to lead generator systems initiatives across modular data centers and mission-critical infrastructure. You will oversee the full lifecycle from build to field commissioning, troubleshooting, and ongoing service performance.

You will deliver Level 2 support, guide complex diagnostics, conduct root-cause analysis, train technicians, and drive safety, quality, and reliability improvements within Integra’s generator

Qualifications

• High school diploma or GED required.
• Associate degree in Electrical, Mechanical, Power Generation, or related technical field preferred.
• Completion of manufacturer or trade-school generator training programs preferred.
• 5+ years of generator field service experience including installation, commissioning, maintenance, and repair; mission-critical experience strongly preferred.
• Experience performing load bank tests, tuning generator performance, and diagnosing advanced failures.
• Background providing L2 technical support or mentoring junior technicians is highly desirable.
• Experience working with modular systems, industrial facilities, or data center infrastructure is a strong advantage.
• Prior collaboration with engineering, QA, manufacturing, or service organizations on product issues and continuous improvement.
• Expert-level knowledge of industrial generator systems including diesel/natural gas engines, alternators, governors, ATS, control panels, and fuel delivery systems.
• Strong mechanical, electrical, and control systems troubleshooting capability.
• Ability to read and interpret schematics, wiring diagrams, single-line drawings, load calculations, and technical manuals.
• Strong communication skills, with the ability to represent technical decisions to customers and vendors.
• Willingness to travel frequently between factory and field locations.
• Ability to safely lift 50 lbs and work in varied climates, confined spaces, and elevated locations.

Responsibilities

• Serve as on-site generator systems SME across Integra locations, maintaining deep knowledge of generator design, assembly, controls, and operations.
• Support factory testing, FAT processes, validation, and commissioning to ensure performance, safety, and quality compliance.
• Provide engineering and manufacturing teams with actionable insights on recurring issues, quality concerns, and product improvement opportunities.
• Lead advanced diagnostics for mechanical, electrical, fuel, and control system failures.
• Conduct root-cause analysis to resolve operational failures, abnormal equipment behavior, and performance issues.
• Perform or supervise complex corrective repairs, commissioning recovery, and emergency support for mission-critical generator systems.
• Execute and interpret load bank testing to verify capacity, stability, and operational performance.
• Serve as the primary L2 escalation resource for the Field Service team.
• Provide remote troubleshooting using schematics, system data, and live technical consultation.
• Develop troubleshooting guides, standards, and knowledgebase content for field technicians.
• Deliver factory and field-based generator training covering operation, maintenance, safety, diagnostics, and hands-on systems work.
• Evaluate technician competency and reinforce best practices through ongoing coaching and site visits.
• Continuously improve technical training programs by integrating lessons learned, updated procedures, and emerging technologies.
• Represent Field Service during high-complexity technical calls with customers and vendors.
• Communicate diagnostic findings, repair strategies, long-term maintenance recommendations, and system behaviors with professionalism and clarity.
• Collaborate with engineering, QA, and manufacturing teams to address systemic issues and enhance product reliability.
• Support interviews and technical evaluations for Field Service Technician candidates.
• Assist with onboarding, skills assessments, and reinforcement of Integra’s safety and quality expectations.
• Maintain accurate service records, logs, documentation, and parts usage history.
• Adhere to NFPA, NEC, OSHA, and all applicable safety protocols.
• Participate in on-call rotations for emergency generator support.
• Ensure tools, equipment, test devices, and vehicles are properly maintained and calibrated.
• Perform other duties as assigned to support operational and organizational objectives.

Skills

Generator field service

Load bank testing

Diagnostics

Root-cause analysis

Troubleshooting

Communication skills

Training/mentoring

Travel willingness

Reading schematics

Safety compliance

Education

High school diploma or GED

Associate degree in Electrical/Mechanical/Power Generation

Generator training programs

Job description

Integra in Houston is seeking a Field Service Solutions Specialist – Generator (SME) to lead generator systems initiatives across modular data centers and mission-critical infrastructure. You will oversee the full lifecycle from build to field commissioning, troubleshooting, and ongoing service performance.

You will deliver Level 2 support, guide complex diagnostics, conduct root-cause analysis, train technicians, and drive safety, quality, and reliability improvements within Integra’s generator