Senior Conversational AI Scientist – GenAI/LLM in Banking

Fractal; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Plan

Paid holidays

Parental leave

Paid time off

Job summary

Fractal in New York is seeking a Senior Data Scientist to lead design and development of Agentic conversational AI in the banking domain, with hands-on experimentation and NLU asset tuning for IVR solutions built on Amazon Connect and Lex.

The role emphasizes rapid delivery, strong analytical rigor, and clear communication with leadership and stakeholders, working closely with onshore leads in a delivery-focused team.

Qualifications

• 5+ years in data science, ML, NLP or related field.
• 2+ years building GenAI solutions.
• Hands-on analytics, experimentation, model evaluation, and tuning.
• Experience with conversational AI, NLU, IVR use cases.
• Familiarity with Amazon Connect & Lex or similar platforms.
• Exposure to LLM/GenAI techniques for intent understanding.
• Ability to ramp up quickly in delivery-oriented environment.
• Strong written and verbal communication for leadership.

Responsibilities

• Support end-to-end delivery of Agentic AI for IVR on Connect/Lex.
• Run experiments on intent recognition, slot filling, and utterance handling.
• Analyze interaction data, model outputs, and test results to find issues.
• Tune intents, training data, prompts, and NLU assets for performance.
• Collaborate with onshore lead to refine slot-filling approaches.
• Evaluate and implement GenAI capabilities for NLU and understanding.
• Summarize findings and recommendations for leadership and stakeholders.
• Drive delivery timelines by identifying risks and resolving issues.

Skills

Data science

NLP

GenAI

Experimentation

Model evaluation

Conversational AI

Python

Communication

Tools

Amazon Connect

Amazon Lex

Job description

Fractal in New York is seeking a Senior Data Scientist to lead design and development of Agentic conversational AI in the banking domain, with hands-on experimentation and NLU asset tuning for IVR solutions built on Amazon Connect and Lex.

The role emphasizes rapid delivery, strong analytical rigor, and clear communication with leadership and stakeholders, working closely with onshore leads in a delivery-focused team.