Senior Gaming Community Manager (Discord & Reddit)

Warner Bros. Games; Burbank (CA); On-site; USD 84,000 - 156,000; Full time

Job summary

Warner Bros. Games is seeking a video game Community Manager to engage with players across Discord, Reddit, Steam and other platforms, coordinating with cross-functional teams to share patches, news and updates.

Ideal candidates have 4+ years in gaming community management, familiarity with Discord and Reddit, strong communication, and the ability to adapt to shifting priorities while leading moderation programs.

Qualifications

• A minimum of four years’ experience in gaming community management or forum management, with AAA title management preferred.
• Knowledge of gaming community ecosystems and platforms, particularly Discord and Reddit, as well as brand communications and social media.
• Analytical skills in tracking community metrics, including player sentiment.
• Interpersonal, oral, and written communication skills across multiple departments.
• Self-motivation and initiative; impeccable time management, organization, and prioritization.
• Experience with cross-functional team coordination.

Responsibilities

• Monitor, engage with, and moderate gaming communities across Discord, Reddit, Steam, and other relevant community platforms.
• Work with cross-functional teams to ensure game updates, including patches, brand and editorial news, esports news, and announcements, are posted on time, while monitoring and reporting player feedback to stakeholders.
• Act as the community voice for Warner Bros. Games when posting patch notes or updates for our titles.
• Identify potential community moderators and community ambassadors within verified channels.
• Assist in training studios on moderation processes, volunteer moderator and Ambassador programs, engagement incentive programs, and escalation processes for future titles.
• Identify and report on player sentiment using in-house tracking tools, working closely with platform representatives to ensure community channels are in top-notch condition.
• Create and execute player-focused community programs that tie into broader social and brand marketing beats.
• Support multiple premium console and free-to-play titles

Skills

Gaming community management

Discord

Reddit

Cross-functional coordination

Communication skills

Job description

Warner Bros. Games is seeking a video game Community Manager to engage with players across Discord, Reddit, Steam and other platforms, coordinating with cross-functional teams to share patches, news and updates.

Ideal candidates have 4+ years in gaming community management, familiarity with Discord and Reddit, strong communication, and the ability to adapt to shifting priorities while leading moderation programs.