Community Manager

Warner Bros. Games; Burbank (CA); On-site; USD 84,000 - 156,000; Full time

Job summary

Warner Bros. Games is seeking a video game Community Manager to engage with players across Discord, Reddit, Steam and other platforms, coordinating with cross-functional teams to share patches, news and updates.

Ideal candidates have 4+ years in gaming community management, familiarity with Discord and Reddit, strong communication, and the ability to adapt to shifting priorities while leading moderation programs.

Qualifications

• A minimum of four years’ experience in gaming community management or forum management, with AAA title management preferred.
• Knowledge of gaming community ecosystems and platforms, particularly Discord and Reddit, as well as brand communications and social media.
• Analytical skills in tracking community metrics, including player sentiment.
• Interpersonal, oral, and written communication skills across multiple departments.
• Self-motivation and initiative; impeccable time management, organization, and prioritization.
• Experience with cross-functional team coordination.

Responsibilities

• Monitor, engage with, and moderate gaming communities across Discord, Reddit, Steam, and other relevant community platforms.
• Work with cross-functional teams to ensure game updates, including patches, brand and editorial news, esports news, and announcements, are posted on time, while monitoring and reporting player feedback to stakeholders.
• Act as the community voice for Warner Bros. Games when posting patch notes or updates for our titles.
• Identify potential community moderators and community ambassadors within verified channels.
• Assist in training studios on moderation processes, volunteer moderator and Ambassador programs, engagement incentive programs, and escalation processes for future titles.
• Identify and report on player sentiment using in-house tracking tools, working closely with platform representatives to ensure community channels are in top-notch condition.
• Create and execute player-focused community programs that tie into broader social and brand marketing beats.
• Support multiple premium console and free-to-play titles

Skills

Gaming community management

Discord

Reddit

Cross-functional coordination

Communication skills

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

WB Games is a leader in the games industry across all game platforms and mobile devices. Our diverse and inclusive workforce creates and brings to life the most beloved characters, franchises, heroes, and wizards in the world. We are fans of what we make and proud of what we do. We have studios and offices across the globe.

The Job

Warner Bros. Games is looking for a video game Community Manager to join our Social Media, Community, and Creator team. Ideal candidates are passionate about engaging directly with players where gaming communities gather, primarily across Discord and Reddit, as well as Steam and other gaming platforms. They should have experience connecting gaming communities through online engagement programs and identifying emerging community platforms. Candidates should have excellent communication skills, a strong understanding of gaming community platforms and moderation techniques, and the ability to quickly adapt to shifting priorities while working with multiple teams and studios. An avid gamer is a plus.

The Daily

• Monitor, engage with, and moderate gaming communities across Discord, Reddit, Steam, and other relevant community platforms
• Work with cross-functional teams to ensure game updates, including patches, brand and editorial news, esports news, and announcements, are posted on time, while monitoring and reporting player feedback to stakeholders
• Act as the community voice for Warner Bros. Games when posting patch notes or updates for our titles
• Identify potential community moderators and community ambassadors within verified channels
• Assist in training studios on moderation processes, volunteer moderator and Ambassador programs, engagement incentive programs, and escalation processes for future titles
• Identify and report on player sentiment using in-house tracking tools, working closely with platform representatives to ensure community channels are in top-notch condition
• Create and execute player-focused community programs that tie into broader social and brand marketing beats
• Support multiple premium console and free-to-play titles

Essentials

• A minimum of four years’ experience in gaming community management or forum management, with AAA title management preferred
• Knowledge of gaming community ecosystems and platforms, particularly Discord and Reddit, as well as brand communications and social media
• Analytical skills in tracking community metrics, including player sentiment
• Interpersonal, oral, and written communication skills across multiple departments
• Self-motivation and initiative; impeccable time management, organization, and prioritization
• Experience with cross-functional team coordination

Nice to Haves

• An avid gamer
• Passion for and familiarity with brand communications and marketing is a plus

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $84,000.00 - $156,000.00 salary per year. Other rewards may include annual bonuses, short‑and long‑term incentives, and program‑specific awards.

• annual bonuses
• short‑and long‑term incentives
• program‑specific awards

In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

• health insurance coverage
• an employee wellness program
• life and disability insurance
• a retirement savings plan
• paid holidays and sick time
• vacation

If you’re a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.