Senior CS Systems Admin: Gainsight & Customer Success

Deltek, Inc.; Herndon (VA); Remote; USD 90,000 - 110,000; Full time

Job summary

Deltek, Inc. in the United States (Remote) is seeking a Senior Customer Success Systems Administrator to drive adoption and value realization of the Gainsight platform.

You will partner with CS leadership to design scalable solutions, configure dashboards, health scores, and Playbooks, and support customer lifecycle management. The role requires 2+ years of Gainsight administration and strong analytical, communication, and Salesforce integration skills.

Qualifications

• 2+ years of Gainsight administration experience.
• Gainsight L3 Administrator Certification preferred.
• Experience administering Customer 360, Relationships, CTAs, Playbooks, Success Plans, Rules Engine, Dashboards, and Reporting.
• Strong understanding of Customer Success processes and customer lifecycle management.
• Experience gathering business requirements and translating them into system solutions.
• Experience driving software adoption, user enablement, and change management initiatives.
• Strong analytical, problem-solving, and communication skills.
• Experience with Salesforce administration and integrations is a plus.

Responsibilities

• As a Senior Customer Success Systems Administrator, you will configure, deploy, and administer the Gainsight platform, including system configuration, workflows, dashboards, reporting, and integrations.
• Collaborate with CS leadership and cross-functional teams to translate business requirements into scalable Gainsight solutions.
• Design and optimize 360 experiences with actionable customer insights and improved user productivity.
• Configure and maintain customer health scorecards, Success Plans, CTAs, Playbooks, and Relationships.
• Partner with CS leadership to design and improve customer lifecycle processes.
• Drive adoption of Gainsight capabilities and best practices across the CS org.
• Identify opportunities to improve user experience and increase platform utilization.
• Document and maintain CS processes, workflows, and governance standards.
• Lead rollout and change management activities for new functionality and enhancements.
• Manage the Gainsight support queue and resolve user questions, issues, and enhancements.

Skills

Gainsight administration

Customer Success processes

Requirements gathering

Software adoption

Change management

Analytical skills

Communication skills

Tools

Gainsight

Salesforce

Job description

Deltek, Inc. in the United States (Remote) is seeking a Senior Customer Success Systems Administrator to drive adoption and value realization of the Gainsight platform.

You will partner with CS leadership to design scalable solutions, configure dashboards, health scores, and Playbooks, and support customer lifecycle management. The role requires 2+ years of Gainsight administration and strong analytical, communication, and Salesforce integration skills.