Senior Functional Analyst - FinTech CRM & API, Remote

Shell Infotech

United States

Remote

USD 100,000 - 135,000

Full time

14 days+

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Job summary

Shell Infotech is looking for a Sr. Functional Business Analyst for a remote, full-time role.

The candidate will support US debt settlement, FinTech and financial services projects, crafting BRD/FRD, user stories, use cases, and process flows while ensuring quality through UAT and API documentation. Responsibilities include stakeholder management, CRM & Customer Service Management, and compliance with data privacy and regulatory requirements.

Qualifications

6+ years of Business Analysis experience.
Strong experience in U.S. Debt Settlement, Financial Services, FinTech, Lending, or Payments.
Expertise in BRD, FRD, User Stories, Use Cases, Process Flows, and UAT.
Hands-on experience with CRM & Customer Service Management.
Knowledge of Case Management, SLA, Escalation, Complaint Handling, and Customer 360.
Experience documenting API and System Integration requirements.
Strong understanding of Compliance, Audit, Data Privacy, and Regulatory Requirements.

Responsibilities

Analyze business processes and gather requirements for financial services domains.
Define BRD/FRD, user stories and use cases to guide development.
Document API and system integration requirements clearly.
Collaborate with stakeholders across business and IT teams.
Work in Agile/Scrum environments to deliver iterative improvements.