Senior Functional Analyst

Shell Infotech; United States; Remote; USD 100,000 - 135,000; Full time

Job summary

Shell Infotech is looking for a Sr. Functional Business Analyst for a remote, full-time role.

The candidate will support US debt settlement, FinTech and financial services projects, crafting BRD/FRD, user stories, use cases, and process flows while ensuring quality through UAT and API documentation. Responsibilities include stakeholder management, CRM & Customer Service Management, and compliance with data privacy and regulatory requirements.

Qualifications

• 6+ years of Business Analysis experience.
• Strong experience in U.S. Debt Settlement, Financial Services, FinTech, Lending, or Payments.
• Expertise in BRD, FRD, User Stories, Use Cases, Process Flows, and UAT.
• Hands-on experience with CRM & Customer Service Management.
• Knowledge of Case Management, SLA, Escalation, Complaint Handling, and Customer 360.
• Experience documenting API and System Integration requirements.
• Strong understanding of Compliance, Audit, Data Privacy, and Regulatory Requirements.

Responsibilities

• Analyze business processes and gather requirements for financial services domains.
• Define BRD/FRD, user stories and use cases to guide development.
• Document API and system integration requirements clearly.
• Collaborate with stakeholders across business and IT teams.
• Work in Agile/Scrum environments to deliver iterative improvements.

Skills

Business Analysis

Stakeholder Management

Communication Skills

Agile/Scrum

Education

B.Tech / M.Tech / M.Sc / MCA

Tools

Jira

Confluence

Visio/Lucidchart

Job description

Hi Everyone,

Hope youre doing well!

We have an urgent opening for a Sr. Functional Business Analyst of our esteemed clients.

• Experience Required: 6 – 10 Years
• Location: Remote
• Employment Type: Full-time
• Education: B.Tech / M.Tech / M.Sc / MCA

Position Overview

Job Descripition:

• 6+ years of Business Analysis experience
• Strong experience in U.S. Debt Settlement, Financial Services, FinTech, Lending, or Payments
• Expertise in BRD, FRD, User Stories, Use Cases, Process Flows, and UAT
• Hands-on experience with CRM & Customer Service Management
• Knowledge of Case Management, SLA, Escalation, Complaint Handling, and Customer 360
• Experience documenting API and System Integration requirements
• Strong understanding of Compliance, Audit, Data Privacy, and Regulatory Requirements
• Proficiency in Jira, Confluence, Visio/Lucidchart
• Experience working in Agile/Scrum environments
• Excellent stakeholder management and communication skills.

Preferred Keywords:

Business Analyst, Functional BA, Debt Settlement, Financial Services, FinTech, CRM, Customer Service, BRD, FRD, User Stories, UAT, Case Management, API Integration, Jira, Confluence, Agile, Scrum