Senior Fulfillment Manager D2C Logistics & Team Lead

Mars; Henderson (AL); Sur place; USD 75 000 - 103 000; Plein temps

Résumé du poste

Mars in Henderson, NV is seeking a Fulfillment Manager to lead order management and master data for D-Commerce and third-party orders. You will oversee a team of 50+ and drive on-time shipments and high service levels with Sales, Customer Logistics, and Supply.

The role requires 3–5 years in logistics, 2 years of leadership, strong analytical and negotiating skills, and experience with SAP, FedEx, and quality systems. You will optimize processes, manage inventory, and plan for peak seasons.

Qualifications

• 3-5 years experience in Logistics or Supply Chain management.
• 2 years within leadership role (i.e. coaching, training, etc.)
• Ability to influence associates internally and externally.
• Strong analytical skills and proven ability to manage multiple projects and processes within a complex supply chain environment.
• Direct to consumer fulfillment and/or logistics and supply chain experience.
• Continuous improvement mindset - process optimization
• Negotiating skills.
• Problem solving skills.
• Discretion to handle sensitive customer issues.
• Experience using SAP, FedEx, Amazon, Freight and Logistics, Quality Management Systems, Good Manufacturing Practices and Food Safety

Responsabilités

• Manage/oversee Master Data Specialist responsible for all Ethel M Chocolates, EGM site and American Heritage Chocolate item set-ups and maintenance
• Hands on management/oversee Fulfillment Specialist and fulfillment Supervisor Associates
• Lead, motivate, and develop a team of exempt and non-exempt associates to drive outstanding guest and customer service.
• Drive highest quality direct-to-consumer order preparation, including custom chocolate box assembly.
• Long term strategic planning of logistics to support digital and wholesale growth efficiently and profitably including physical infrastructure and additional points of distribution.
• Complete annual Quality (LR) audits with no major findings.
• Source, purchase and manage inventory of all supplies related to packing and shipping.
• Budget, plan, hire and manage seasonal contractors for peak holiday season.
• Manage the build of subassemblies for the retail business, including bundles and select finished goods.
• Manage the execution of custom orders for B2B and key internal stakeholders.
• Manage third-party retail orders, freight quotes and logistics for large orders within budget.
• Share results and other key performance indicators (KPI's) with Customer Logistics Managers and sales account teams on a periodic basis.
• Manage (in collaboration with other functional areas) short supply situations and product allocation processes.
• Monitor and manage business and Associate performance metrics and progress against standards.
• Provide ongoing feedback and coaching to enhance Associate performance.
• Create and support long-term development plans for all Associates to prepare individuals for new responsibilities and enhanced performance in their current responsibilities.

Connaissances

Leadership

Analytical skills

Influence stakeholders

Problem solving

Discretion

Negotiation

Project management

Formation

Bachelor’s degree in Logistics or related field

Outils

SAP

FedEx

Freight management systems

Amazon

Description du poste

Mars in Henderson, NV is seeking a Fulfillment Manager to lead order management and master data for D-Commerce and third-party orders. You will oversee a team of 50+ and drive on-time shipments and high service levels with Sales, Customer Logistics, and Supply.

The role requires 3–5 years in logistics, 2 years of leadership, strong analytical and negotiating skills, and experience with SAP, FedEx, and quality systems. You will optimize processes, manage inventory, and plan for peak seasons.