Fulfillment Manager: Lead Operations & Customer Experience

The Source and Recruit Company; Burlington (VT); On-site; USD 84,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A growing organization is seeking a Fulfillment Manager to oversee the end-to-end fulfillment process, driving exceptional customer experiences. The role involves leadership, cross-functional collaboration, and management of the fulfillment team. The successful candidate will have a Bachelor's degree, 3-5 years of relevant experience, and strong skills in customer service, project management, and communication. Competitive salary of $84,000 – $87,000 plus comprehensive benefits package offered.

Qualifications

• 3–5 years of experience in customer service, project management, or related roles.
• Exceptional attention to detail and organizational skills.
• Proactive and self-motivated individual.

Responsibilities

• Lead, mentor, and develop the Fulfillment team.
• Oversee fulfillment processes and ensure timely deliveries.
• Collaborate with cross-functional teams to enhance customer experience.

Skills

Customer service

Project management

Leadership

Analytical skills

Communication

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

CRM tools

ERP tools

Job description

A growing organization is seeking a Fulfillment Manager to oversee the end-to-end fulfillment process, driving exceptional customer experiences. The role involves leadership, cross-functional collaboration, and management of the fulfillment team. The successful candidate will have a Bachelor's degree, 3-5 years of relevant experience, and strong skills in customer service, project management, and communication. Competitive salary of $84,000 – $87,000 plus comprehensive benefits package offered.