Fulfillment Manager

Mars Incorporated in; Henderson (NV); On-site; USD 75,000 - 103,000; Full time

Job summary

Mars in Henderson, NV seeks a Fulfillment Manager to lead order management, master data, and D-Commerce fulfillment. You will supervise a 50+ person team, optimize processes, coordinate with Sales and Supply, and ensure on-time shipments with high guest satisfaction.

The role focuses on long-term logistics planning, cross-functional collaboration, and driving improvements in order quality. 3–5 years in logistics and 2 years in leadership are preferred; SAP and related systems familiarity is

Qualifications

• 3-5 years experience in Logistics or Supply Chain management or related field.
• 2 years within leadership role (i.e. coaching, training, etc.)
• Ability to influence associates internally and externally.
• Strong analytical skills and proven ability to manage multiple projects and processes within a complex supply chain environment.
• Direct to consumer fulfillment and/or logistics and supply chain experience.
• Continuous improvement mindset - process optimization
• Negotiating skills.
• Problem solving skills.
• Discretion to handle sensitive customer issues.
• Experience using SAP, FedEx, Amazon, Freight and Logistics, Quality Management Systems, Good Manufacturing Practices and Food Safety

Responsibilities

• Manage/oversee Master Data Specialist responsible for all Ethel M Chocolates, EGM site and American Heritage Chocolate item set-ups and maintenance.
• Hands on management/oversee Fulfillment Specialist and fulfillment Supervisor Associates.
• Lead, motivate, and develop a team of exempt and non-exempt associates to drive outstanding guest and customer service.
• Drive highest quality direct-to-consumer order preparation, including custom chocolate box assembly.
• Long term strategic planning of logistics to support digital and wholesale growth efficiently and profitably including physical infrastructure and additional points of distribution.
• Complete annual Quality (LR) audits with no major findings.
• Source, purchase and manage inventory of all supplies related to packing and shipping.
• Budget, plan, hire and manage seasonal contractors for peak holiday season.
• Manage the build of subassemblies for the retail business, including bundles and select finished goods.
• Manage the execution of custom orders for B2B and key internal stakeholders.
• Manage third-party retail orders, freight quotes and logistics for large orders within budget.
• Share results and other key performance indicators (KPI's) with Customer Logistics Managers and sales account teams on a periodic basis.
• Manage (in collaboration with other functional areas) short supply situations and product allocation processes.
• Monitor and manage business and Associate performance metrics and progress against standards.
• Provide ongoing feedback and coaching to enhance Associate performance.
• Create and support long-term development plans for all Associates to prepare individuals for new responsibilities and enhanced performance in their current responsibilities.

Skills

Leadership

Analytical skills

Problem solving

Negotiation

Influence

Discretion

Continuous improvement

Education

Bachelor's degree in Logistics, Supply Chain, or related field

Tools

SAP

FedEx

Amazon

Freight and Logistics

Quality Management Systems

Good Manufacturing Practices

Food Safety

Job description

Job Description:

Fulfillment Manager

Henderson, NV

The FulfillmentManager will provide hands on leadership inthe ordermanagement and master data aspects of the supply chain.The Manager will directlyoverseethe order processing and shipmentsof all direct-to-consumer D-Commerce and third-party customer orders.

Results-orientedmanager will drive activities to provide superiorguest andcustomer service,highestquality orderpreparation, efficient ordermanagement,timelyshipmentandincreased customer satisfaction metricsworking with Customers,Sales and Supply.

The Associate will lead a team ofexempt andnon-exempt (50+ in total seasonally). In this role, the associate will also be responsibleinoptimizinginternal business processes,selectco-packing of finishedgoods,enablingtechnologies, anddriving Associate engagement.

What are we looking for?

Minimum:

• 3-5 years experience in Logistics or Supply Chain management or related field.
• 2 years within leadership role (i.e. coaching, training, etc.)
• Ability to influence associates internally and externally.
• Strong analytical skills and proven ability to manage multiple projects and processes within a complex supply chain environment.
• Direct to consumer fulfillment and/or logistics and supply chain experience.
• Continuous improvement mindset - process optimization
• Negotiating skills.
• Problem solving skills.
• Discretion to handle sensitive customer issues.
• Experience using SAP, FedEx, Amazon, Freight and Logistics, Quality Management Systems, Good Manufacturing Practices and Food Safety

Preferred:

• Bachelor’s degree in Logistics, Supply Chain, or related field
• Continuous Improvement and sustainable sourcing of supplies
• Experience in factory manufacturing and/or co-packing.

What will be your key responsibilities?

• Manage/oversee Master Data Specialistresponsible for allEthel M Chocolates,EGMsite and American Heritage Chocolateitem set-ups and maintenance
• Hands on management/overseeFulfillment Specialist and fulfillmentSupervisorAssociates
• Lead, motivate, and develop a team of exempt and non-exempt associates todrive outstanding guest and customer service.
• Drive highest qualitydirect-to-consumer order preparation, includingcustom chocolate box assembly.
• Long term strategic planning of logistics to support digital and wholesale growth efficiently and profitablyincluding physical infrastructure and additional points of distribution.
• Complete annual Quality (LR) audits with no major findings.
• Source,purchaseandmanage inventory ofall supplies related to packing and shipping.
• Budget, plan,hire and manageseasonal contractors for peak holiday season.
• Manage the build of subassemblies for the retail business, includingbundles and select finished goods.

• Manage the execution of custom orders for B2B and keyinternal stakeholders.
• Manage third-party retailorders, freight quotes andlogisticsforlarge orderswithin budget.
• Share results and other key performance indicators (KPI's) with Customer Logistics Managers and sales account teams onaperiodicbasis.
• Manage (in collaboration with other functional areas) short supply situations and product allocation processes.
• Monitor and manage business andAssociate performance metrics and progress against standards.
• Provideongoingfeedback and coaching to enhanceAssociateperformance.
• Create and support long-term development plans for allAssociatesto prepare individuals for new responsibilities and enhanced performance in their current responsibilities.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

#LI-Onsite

#LI-AS2

Find out more about what Mars can offer you by visiting our Global Careers site.

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience.The total compensation package for this position mayalso include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offeredand the employee’s work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

USD 74,764.00 - USD 102,801.00