Senior Fulfillment Leader – O2C & AI Automation

OpenText; Columbus (OH); On-site; USD 130,000 - 170,000; Full time

Job summary

OpenText, The Information Company, is seeking a Senior Manager, Fulfillment to lead regional Order-to-Cash operations, improve scalability, and deliver an exceptional client buying experience across product lines. The role partners with Sales, Finance, IT, Renewals, and Technical Support to drive automation, strengthen internal controls, and support business growth.

You will coach a diverse team of Order and Fulfillment specialists, own key KPIs including backlog reduction and SLA attainment,

Qualifications

• 7+ years in Fulfillment/Order-to-Cash/Finance Ops in high-tech env
• Proven ability to develop future leaders through coaching and succession planning
• Experience building an engaged, inclusive culture focused on client outcomes

Responsibilities

• Lead regional Fulfillment operations and drive SLA attainment
• Identify automation opportunities using AI and workflow tools
• Ensure revenue recognition, internal controls, and SOX compliance

Skills

People leadership

Coaching & mentoring

Communication skills

Order-to-Cash systems

SAP

Salesforce

ServiceNow

Education

Finance/Accounting/Business Operations degree

Tools

SAP

Salesforce

ServiceNow

Job description

OpenText, The Information Company, is seeking a Senior Manager, Fulfillment to lead regional Order-to-Cash operations, improve scalability, and deliver an exceptional client buying experience across product lines. The role partners with Sales, Finance, IT, Renewals, and Technical Support to drive automation, strengthen internal controls, and support business growth.

You will coach a diverse team of Order and Fulfillment specialists, own key KPIs including backlog reduction and SLA attainment,