Sr. Manager, Fulfillment

OpenText; Columbus (OH); On-site; USD 130,000 - 170,000; Full time

Job summary

OpenText, The Information Company, is seeking a Senior Manager, Fulfillment to lead regional Order-to-Cash operations, improve scalability, and deliver an exceptional client buying experience across product lines. The role partners with Sales, Finance, IT, Renewals, and Technical Support to drive automation, strengthen internal controls, and support business growth.

You will coach a diverse team of Order and Fulfillment specialists, own key KPIs including backlog reduction and SLA attainment,

Qualifications

• 7+ years in Fulfillment/Order-to-Cash/Finance Ops in high-tech env
• Proven ability to develop future leaders through coaching and succession planning
• Experience building an engaged, inclusive culture focused on client outcomes

Responsibilities

• Lead regional Fulfillment operations and drive SLA attainment
• Identify automation opportunities using AI and workflow tools
• Ensure revenue recognition, internal controls, and SOX compliance

Skills

People leadership

Coaching & mentoring

Communication skills

Order-to-Cash systems

SAP

Salesforce

ServiceNow

Education

Finance/Accounting/Business Operations degree

Tools

SAP

Salesforce

ServiceNow

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The Senior Manager, Fulfillment is responsible for leading regional Fulfillment operations while contributing to OpenText's global Order-to-Cash strategy. The role drives operational excellence, client experience, compliance, and transformation initiatives across products, systems, and geographies. Working closely with Sales, Finance, IT, Renewals, and Technical Support, the Senior Manager identifies opportunities to improve scalability, automate processes, strengthen internal controls, and support business growth while ensuring an exceptional client experience.

WHAT THE ROLE OFFERS

• Lead a diverse team of Client Order and Fulfillment Specialists to deliver an accurate and smooth client buying experience across many product lines.
• Own operational performance metrics including backlog reduction, SLA attainment, same-day completion targets, quality, and client satisfaction.
• Monitor operational health and proactively identify risks impacting revenue recognition, invoicing, client delivery, and contract compliance.
• Identify and implement automation opportunities leveraging AI, workflow technologies, and system integrations to improve operational efficiency and reduce manual effort.
• Provide leadership coverage during critical month-end and quarter-end periods, including occasional support outside regular business hours.
• You will be accountable to ensure Standard Operating Procedures (SOPs) are aligned across the regions and across products to support continued team collaboration and improvement.
• Ensure adherence to revenue recognition requirements, audit controls, corporate policies, and Sarbanes-Oxley compliance standards.

WHAT YOU NEED TO SUCCEED

• University or college education in a relevant discipline, with Finance, Accounting, or Business Operations preferred, or an equivalent combination of education and relevant leadership experience.

• Minimum 7 years of experience in Fulfillment, Order-to-Cash, Finance Operations, or a related high-technology environment, including at least three years of formal people-leadership experience.
• Demonstrated ability to develop future leaders through coaching, mentoring, succession planning, and talent development.
• Proven ability to build a highly engaged, accountable, and inclusive culture focused on continuous learning and client focus.
• Exceptional written and verbal communication skills.
• Strong understanding of enterprise Order-to-Cash ecosystems including ERP, CRM, licensing, entitlement, fulfillment, and case management platforms.
• Experience leading operational improvements leveraging SAP, Salesforce, ServiceNow, and related enterprise systems.

ONE LAST THING

Join OpenText as a Senior Manager, Fulfillment and play a pivotal leadership role in shaping the future of our global Order-to-Cash operations. This is an exciting opportunity to lead a high-performing team, drive operational excellence, and influence strategic transformation initiatives across products, systems, and regions. Working closely with cross-functional partners in Sales, Finance, IT, Renewals, and Technical Support, you will help deliver an outstanding customer experience while leveraging AI, automation, and process innovation to improve scalability and efficiency. If you are a collaborative leader who enjoys developing talent, optimizing operations, and making a meaningful impact on business growth in a fast-paced global technology environment, this role offers a unique opportunity to lead, innovate, and grow your career at OpenText.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.