Senior Fulfillment Center Operations Leader

Amazon; Phoenix (AZ); On-site; USD 150,000 - 202,000; Full time

Job summary

Amazon.com Services LLC in Phoenix, AZ is seeking a Site Leader to oversee a Fulfillment Center's operations, drive safety, productivity and customer experience, and mentor a large team of salaried and hourly staff.

You will manage budgets, labor planning, and strategic initiatives across inbound or outbound operations, partnering with HR, Finance, and engineering to deliver measurable improvements.

Qualifications

• Bachelor's degree or Advanced Degree.
• 7+ years of Global Supply Chain, Manufacturing, Production/Procurement, Distribution, Logistics or related operations experience.
• Experience in performance metrics, process improvement and Lean techniques.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Skills

Global Supply Chain

Leadership

Operations Management

Lean techniques

Staffing lifecycle

Budgeting

Education

Bachelor's degree or Advanced Degree

MBA preferred

Job description

Amazon.com Services LLC in Phoenix, AZ is seeking a Site Leader to oversee a Fulfillment Center's operations, drive safety, productivity and customer experience, and mentor a large team of salaried and hourly staff.

You will manage budgets, labor planning, and strategic initiatives across inbound or outbound operations, partnering with HR, Finance, and engineering to deliver measurable improvements.