Senior Front Desk & Registration Lead

St. Peter's Health Partners; Latham (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

St. Peter's Health Partners is seeking a Senior Registration Associate for the Outpatient Orthopedics Office in Latham, NY. The role handles scheduling, check-in, check-out, and charge entry, ensuring accurate patient data and smooth daily operations.

The position requires strong customer service, multitasking, and proficiency with Microsoft Office. A high school diploma is required, with an associate degree preferred; medical office experience is a plus.

Qualifications

• Associate’s degree preferred
• Demonstrated proficiency with Microsoft Office and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Responsibilities

• Coordinate patient scheduling and registration to ensure smooth flow
• Handle check-in and check-out processes and manage payments
• Enter charges and process end-of-day procedures
• Maintain accuracy in document processing, scanning, and inbox monitoring
• Assign and monitor daily staffing to meet patient flow
• Mentor teammates and model professional conduct
• Communicate with providers and staff to resolve patient needs
• Cross-cover other areas as needed

Skills

Leadership

Customer service

Multitasking

Microsoft Office

Education

Associate degree preferred

High School Diploma/Equivalent required

Tools

Microsoft Office

Job description

St. Peter's Health Partners is seeking a Senior Registration Associate for the Outpatient Orthopedics Office in Latham, NY. The role handles scheduling, check-in, check-out, and charge entry, ensuring accurate patient data and smooth daily operations.

The position requires strong customer service, multitasking, and proficiency with Microsoft Office. A high school diploma is required, with an associate degree preferred; medical office experience is a plus.