Senior Front Desk & Patient Access Leader

Trinity Health; City of Albany (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

St. Peter’s Health Partners Medical Associates in Albany, NY seeks a Senior Registration Associate for our front desk to ensure smooth patient flow and accurate revenue cycle processes.

This full-time, day-shift role requires leadership, excellent customer service, and proficiency with office software. You will handle scheduling, registration, check-in/out, charge entry, and coordination with clinical staff while maintaining HIPAA standards.

Qualifications

• Associate’s degree preferred; HS diploma acceptable.
• Proficiency with Microsoft Office and computer applications.
• Experience in delivering successful customer service.
• Medical office experience preferred.
• Ability to lift 25 lbs.

Responsibilities

• Coordinate front-end duties to ensure reliable revenue cycle metrics.
• Assign and manage daily workload to meet schedules.
• Register patients and obtain consent forms.
• Handle check-in/check-out and collect co-pays when applicable.
• Schedule patient appointments and follow-ups; refer to clinicians as needed.
• Maintain patient confidentiality and HIPAA compliance.
• Communicate with patients, providers, and staff professionally.
• Cross-cover other areas as needed.

Skills

Leadership

Customer service

Multitasking

Office software

Communication

Education

Associate’s degree preferred

High School Diploma/Equivalent Required

Tools

Microsoft Office

Job description

St. Peter’s Health Partners Medical Associates in Albany, NY seeks a Senior Registration Associate for our front desk to ensure smooth patient flow and accurate revenue cycle processes.

This full-time, day-shift role requires leadership, excellent customer service, and proficiency with office software. You will handle scheduling, registration, check-in/out, charge entry, and coordination with clinical staff while maintaining HIPAA standards.