Senior Freight & Logistics Customer Advocate

DSV - Global Transport and Logistics; Sterling (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

DSV – Global Transport and Logistics seeks a Sr. Customer Service Agent in Sterling, USA. Responsible for delivering effective customer service, resolving shipment issues, and interfacing with management and warehouse teams to meet customer requirements.

Strong data entry, Excel/Word, and typing skills are essential. Must pass background checks and meet supervisory standards. Hourly pay starts at $24.50 base with potential variations.

Qualifications

• This is a senior level position with emphasis on accuracy and service.
• Proficient with Windows OS, Word and Excel.
• Must be able to type 45 WPM.
• High school diploma or equivalent required.
• Generally prefer 3–6 years of experience.

Responsibilities

• Assist customers with pickup/delivery requests, tracing shipments, POD information, rate quotes, and special handling.
• Interact with management and warehouse personnel to meet service criteria.
• Follow up with customers and other departments to resolve invoice problems.
• Communicate with customers and departments to facilitate freight movement and paperwork.
• Input and retrieve information from the system accurately.
• Audit air bills for completeness and accuracy; maintain filings.
• Reconcile driver pickup and delivery manifests.
• Read freight coding to expedite movement and tracking.
• Record damaged shipments and misrouted freight on reports.

Skills

Customer service

Data entry

Windows OS

Word

Excel

Typing 45 WPM

Communication

Education

High school diploma or equivalent

Job description

DSV – Global Transport and Logistics seeks a Sr. Customer Service Agent in Sterling, USA. Responsible for delivering effective customer service, resolving shipment issues, and interfacing with management and warehouse teams to meet customer requirements.

Strong data entry, Excel/Word, and typing skills are essential. Must pass background checks and meet supervisory standards. Hourly pay starts at $24.50 base with potential variations.