Senior Freight Forwarding Coordinator: Ocean Import/Export

Wheeler Staffing Partners; Plano (TX); Hybrid; USD 65,000 - 72,000; Full time

Job summary

Wheeler Staffing Partners is seeking an experienced Senior Coordinator, Freight Forwarding for a direct-hire opportunity in Plano, TX. This hybrid role focuses on ocean import/export shipments, NVOCC operations, and customs coordination.

The ideal candidate has 4–5+ years in international freight forwarding, knowledge of FMC regulations, and at least 2 years of CargoWise experience. This position offers a hybrid schedule (3 days onsite, 2 remote) and a salary of $65,000–$72,000 per year.

Qualifications

• 4–5+ years of international freight forwarding experience, including ocean import and export operations.
• Experience with NVOCC ocean freight operations.
• Experience with international air freight forwarding.
• Minimum 2 years of hands‑on CargoWise experience.
• Strong knowledge of international freight forwarding, customs clearance processes, and import/export documentation.
• Knowledge of FMC regulations.
• Familiarity with multiple transportation modes, including ocean, air, road, and rail.
• Proficiency in Microsoft Office Suite.
• Excellent communication, negotiation, organizational, and problem-solving skills.
• Five years of relevant freight forwarding or logistics experience may be considered in lieu of a bachelor's degree.

Responsibilities

• Manage end-to-end international freight forwarding operations for assigned customer accounts, including ocean import and export shipments.
• Coordinate transportation, shipment documentation, customs clearance, delivery, and related logistics activities.
• Oversee and support freight forwarding specialists to ensure department procedures, operational standards, and customer requirements are followed.
• Track shipment performance from origin through final delivery and provide timely updates to customers and internal teams.
• Monitor customer service quality and assist with resolving escalated shipment, customs, carrier, and logistics issues.
• Maintain strong relationships with ocean carriers, vendors, overseas agents, customs partners, and other service providers.
• Review and approve negotiated freight rates to support budget, cost-efficiency, and profitability goals.
• Audit shipment data, documentation, and system entries for accuracy and completeness.
• Provide training, guidance, and feedback to team members regarding freight forwarding processes and documentation requirements.
• Ensure compliance with global trade regulations, FMC requirements, company policies, and applicable import/export regulations.
• Review billing and payment information for accuracy and support profit margin tracking for assigned accounts.
• Prepare customer invoices as needed.
• Process payments to vendors, carriers, service providers, and overseas agents.
• Create, maintain, and update Standard Operating Procedures (SOPs).
• Identify and implement process improvements to increase operational efficiency, accuracy, and service quality.
• Support air freight and other international transportation operations as needed.
• Perform additional duties as assigned.

Education

Bachelor's degree in Logistics or related field

Tools

CargoWise

Job description

Wheeler Staffing Partners is seeking an experienced Senior Coordinator, Freight Forwarding for a direct-hire opportunity in Plano, TX. This hybrid role focuses on ocean import/export shipments, NVOCC operations, and customs coordination.

The ideal candidate has 4–5+ years in international freight forwarding, knowledge of FMC regulations, and at least 2 years of CargoWise experience. This position offers a hybrid schedule (3 days onsite, 2 remote) and a salary of $65,000–$72,000 per year.