Senior Freight Coordinator

Alba Wheels Up International, LLC; Village of Valley Stream (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Alba Wheels Up International, LLC in Valley Stream, NY, is seeking a Freight Forwarding Specialist to drive strategic initiatives and deliver measurable results in international logistics and customs compliance. You will manage import documentation, bookings, billing, and coordination with overseas agents, aiming for timely file processing while upholding regulatory standards and customer service.

This hybrid role offers growth, access to decision-makers, and a fast-paced environment with

Qualifications

• 4-5 years of freight forwarding experience in the ocean import department.
• Proficient in Windows and Microsoft Office Suite, especially Excel.
• Experience with Cargowise is a plus.
• Pro-active attitude and strong time management skills.
• Extremely detail oriented and well organized.
• Team player who can also work independently.
• Good communication and customer service skills.
• Ability to work in a busy and fast paced environment.

Responsibilities

• Receive, review and process import documentation from overseas agents/customers.
• Follow up bookings from overseas agents and customers; ensure files are opened timely.
• Coordinate bookings and move to destination.
• Understand agent fees and pricing to process invoices accurately.
• Follow company protocol for billing a file.
• Update shipment status and obtain entry documents for customs; communicate with customs brokers.
• Arrange freight release with steamship lines and confirm cargo availability.
• Respond to customer status requests by phone or email.
• Adhere to all domestic and international shipping regulations.
• Escalate transaction problems to supervisor/manager.
• Assist in coordinator role when needed.
• Review team VB to ensure timely file handling; ongoing VB audit.
• Perform other related tasks as required.

Skills

Time management

Attention to detail

Communication skills

Customer service

Team collaboration

Education

High School diploma

Associate degree or higher

Tools

Cargowise

Excel

MS Office

Job description

The Opportunity

Join us as a Freight Forwarding Specialist and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Location

Valley Stream, New York (Hybrid)

Company Mission & Values

Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.

Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:

• Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
• Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
• Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.

What You'll Do

• Receive, review and process import documentation from overseas agents/customers.
• Follow up bookings received from overseas agents and customers, and ensure files are opened timely.
• Handle bookings from oversees agents and coordinate the move to destination
• Understand agent fees and pricing per client in order to process invoices accurately
• Follow company protocol for billing a file
• Update shipment status, issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status.
• Arrange freight release with steamship lines and confirm cargo availability.
• Respond in a timely manner to customer requests on shipment status by phone or email. Refer customers to your team leader/supervisor or manager when questions are beyond scope of responsibility.
• Adhere to all domestic and international shipping regulations.
• Advise team leader/supervisor/manager of any transaction problems and irregularities.
• Perform any other related tasks as required or assigned by your supervisor or manager.
• Responsible for reviewing respective team visual board (VB) to make sure files are handled timely. Ongoing audit of VB throughout the day
• Understand and be able to assist in coordinator role when needed.

What You Bring

• Must have a High School diploma, an Associate degree or higher is preferred.
• A minimum of 4-5 years of freight forwarding experience in the ocean import department.
• Proficient in Windows and Microsoft Office Suite, especially with Excel
• Experience working with Cargowise is a plus
• Must have a pro-active attitude and strong time management skills
• Extremely detailed oriented and well organized
• Must be a team player and also be able to work independently
• Good communication skills (verbal and written)
• Great customer service skills
• Ability to work in a busy and fast paced environment

Why You'll Love It Here

• Alba employees benefit from industry-leading health and wellness programs, financial planning resources, and continuous learning opportunities.
• You’ll have access to cutting-edge platforms and automation, enabling you to design resilient supply chains and deliver measurable results for customers.
• Support from a team that celebrates growth & innovation.
• Direct access to decision-makers & the ability to shape strategy.

What We Offer

• Medical, Dental, Vision, Short-term Disability, 401K Matching, and advancement opportunities.
• A leadership team that is wholly committed to innovation, integrity, and shared success.
• Data-Driven Decision Making & Technology Adoption.
• A culture of visionary thinking and bold decision-making.

Are you ready to make a direct impact on Alba’s operational excellence in international logistics and customs compliance? As our Freight Forwarding Specialist, you will have the opportunity to lead, all while supporting both career and personal growth in a fast-paced environment with best-in-class facilities.

The Opportunity

Join us as a Freight Forwarding Specialist and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Location

Valley Stream, New York (Hybrid)

What We Offer

• Medical, Dental, Vision, Short-term Disability, 401K Matching, and advancement opportunities.
• A leadership team that is wholly committed to innovation, integrity, and shared success.
• Data-Driven Decision Making & Technology Adoption.
• A culture of visionary thinking and bold decision-making.

Are you ready to make a direct impact on Alba’s operational excellence in international logistics and customs compliance? As our Freight Forwarding Specialist, you will have the opportunity to lead, all while supporting both career and personal growth in a fast-paced environment with best-in-class facilities.