Senior Freight Account Manager

Circle Logistics, Inc; Knoxville (TN); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Standard benefits package

Job summary

Circle Logistics, Inc. in Knoxville, TN is seeking an Experienced Freight Account Manager to own shipments from quote to delivery in a hybrid role.

You will manage quotes, bookings, pickups and final delivery while negotiating rates and securing carrier capacity across multiple shipments. Ideal candidates thrive in a performance-driven environment with uncapped commissions, strong leadership, and advancement potential within a financially stable organization that values ownership of customer

Qualifications

• Experience managing freight from quote through final delivery.
• Ability to own shipments and customer relationships end-to-end.
• Strong communication with customers on pricing, capacity, updates and service concerns.

Responsibilities

• Own the shipment and the customer relationship from beginning to end.
• Manage freight from quoting and booking through pickup and final delivery.
• Communicate with customers on pricing, capacity, updates and service concerns.
• Negotiate rates with shippers and carriers.
• Source and secure qualified carrier capacity.
• Book, dispatch, and track active shipments.
• Resolve missed appointments, service failures and capacity issues.
• Maintain accurate shipment information within the TMS.
• Build and maintain strong customer and carrier relationships.
• Retain and grow existing accounts and identify growth opportunities.

Skills

Cradle-to-grave freight

Account management

Customer relationship

Job description

Official Title: Experienced Freight Account Manager – Knoxville, TN (Hybrid)

Cradle-to-Grave Freight | Base + Uncapped Commission | Strong Growth Potential

If you have experience managing freight from the initial quote through final delivery and want your income to reflect your performance, this opportunity is worth a look.

We’re hiring an experienced Freight Account Manager in Knoxville, TN for a high-growth, financially stable organization that has never had an unprofitable month: strong leadership, a proven model, and real opportunity for advancement.

What This Role Is:

• This is a true cradle-to-grave freight account management position. You own the shipment and the customer relationship from beginning to end.
• Manage freight from quoting and booking through pickup and final delivery.
• Communicate directly with customers regarding pricing, capacity, shipment updates, delays, and service concerns.
• Negotiate rates with shippers and carriers.
• Source and secure qualified carrier capacity.
• Book, dispatch, and track active shipments.
• Resolve missed appointments, service failures, capacity issues, and other freight-related problems.
• Maintain accurate shipment information within the TMS.
• Build and maintain strong customer and carrier relationships.
• Retain and grow existing accounts.
• Identify opportunities to increase shipment volume, expand lanes, and improve account profitability.

This is not a position where freight is handed off after the sale. You remain involved throughout the entire shipment and are responsible for delivering a strong customer experience from beginning to end.

Compensation:

• Uncapped commission or performance-based incentive structure.
• Significant earning potential for high performers.

Your income will reflect the performance, retention, and growth of the accounts you manage.

Why This Opportunity Stands Out:

• Company has never had a losing month.
• Clear path for advancement and leadership growth.
• Strong leadership and a proven operating model.
• Standard benefits package.
• Performance-driven culture that rewards production.
• Opportunity to take ownership of customer relationships and freight execution.

Who Thrives Here:

• Experienced freight brokerage and 3PL professionals.
• Individuals with cradle-to-grave freight experience.
• Account managers who enjoy taking ownership of shipments and customer relationships.
• Professionals who can manage customers, carriers, and multiple shipments at the same time.
• People who communicate proactively and solve problems before they escalate.
• Individuals who understand the urgency and unpredictability of the freight industry.
• Those who are motivated by account growth, profitability, customer retention, and performance-based earnings.