Intermodal Shipper Experience Lead

NFI Industries; Irving (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

NFI Industries seeks an Intermodal Shipper Experience Manager to drive best-in-class operational execution for brokerage customers. This role reports to Senior Shipper Experience Managers and Operations leadership, coordinating across accounts, ensuring loads are managed and KPIs are met.

You will develop SOPs, manage relationships, and collaborate with branch leadership to grow key accounts while leveraging intermodal platforms and pricing tools to optimize service levels.

Qualifications

• BA or BS Degree preferred.
• 3–5 years Brokerage experience preferred.
• Familiarity with DOT trucking regulations (Hours of Service, Claims etc).
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Rudimentary knowledge of TMS programs used for brokerage services.
• Familiarity with external and internal NFI pricing tools.

Responsibilities

• Effectively manage and execute operations and communications to meet shipper KPIs and expectations.
• Familiarity with intermodal-specific technology platforms and tools to enhance operational efficiencies and customer satisfaction.
• Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates.
• Ensuring proper follow up and management of all loads.
• Support branch leadership and sales in account growth strategy initiatives.

Skills

Brokerage experience

Oral and written communication

Fast-paced environment

Flexibility

Problem solving

Education

BA/BS Degree

Tools

MS Office

TMS software

Pricing tools

Job description

NFI Industries seeks an Intermodal Shipper Experience Manager to drive best-in-class operational execution for brokerage customers. This role reports to Senior Shipper Experience Managers and Operations leadership, coordinating across accounts, ensuring loads are managed and KPIs are met.

You will develop SOPs, manage relationships, and collaborate with branch leadership to grow key accounts while leveraging intermodal platforms and pricing tools to optimize service levels.