Senior Fraud Support Specialist - Hybrid Role

Citizens Financial; Pittsburgh (Allegheny County); Hybrid; USD 50.000 - 60.000; Vollzeit

Zusammenfassung

Citizens Financial is seeking a Fraud Customer Support Sr. Specialist to safeguard customers and deliver best-in-class service in a critical department.

The role focuses on handling fraud inquiries by phone, documenting solutions, and ensuring accurate claims processing in a fast-paced environment. The position requires a high school diploma or equivalent, strong MS Office skills, and excellent communication.

Qualifikationen

• High school diploma or equivalent is required.
• General PC troubleshooting and proficiency with Microsoft Office.
• Demonstrates effective telephone etiquette with empathy and understanding.
• Excellent written and verbal communication skills.

Aufgaben

• Handle routine customer fraud inquiries in a fast-paced environment using critical thinking to resolve issues.
• Apply active listening to analyze customer data in real time.
• Navigate multiple bank systems to assess actions for fraud inquiries.
• Document proposed solutions clearly in systems and obtain customer consent on resolution.
• Process claims accurately and maintain records using established procedures.
• Demonstrate leadership and contribute to career development and team goals.

Kenntnisse

Critical thinking

Active listening

Microsoft Office

Written and verbal communication

Empathy

Ausbildung

High school diploma or equivalent

Associate degree preferred

Tools

Claims management system

Jobbeschreibung

Citizens Financial is seeking a Fraud Customer Support Sr. Specialist to safeguard customers and deliver best-in-class service in a critical department.

The role focuses on handling fraud inquiries by phone, documenting solutions, and ensuring accurate claims processing in a fast-paced environment. The position requires a high school diploma or equivalent, strong MS Office skills, and excellent communication.