Fraud Claims Senior Investigator

Citizens Financial Group; Johnston (RI); On-site; USD 65,000 - 80,000; Full time

Job summary

Citizens Financial Group is seeking a Fraud Claims Sr. Specialist to join our Fraud and Claims Operations team in Johnston, RI. You’ll review claims, assist customers with existing cases, and apply digital tools to investigate fraud while upholding regulatory guidelines.

You will work 4 days on site with one day from home, Monday–Friday, and use strong analytical thinking, attention to detail, and customer-centric service to determine the best next steps for customers and the bank.

Qualifications

• Required Qualifications: High school degree or equivalent; 1 year+ banking/claims investigations experience; Adaptability to fast-paced environment; Precision and attention to detail; Customer-centric mindset.
• Preferred Qualifications: Associate degree; Proficiency in Microsoft tools (Outlook, SharePoint); Banking knowledge; Experience navigating workflow applications.

Responsibilities

• Review claims filed by customers for fraud and risk activity and determine next steps per regulations.
• Handle all elements related to existing claims with accurate documentation to establish legitimacy.
• Utilize multiple digital platforms to investigate and process initial fraud claim steps.

Skills

Agility

Analytical Reasoning

Business Savvy

Communicating Effectively

Critical Thinking

Cross-Functional Collaboration

Customer Service

Data Gathering and Reporting

Decision Quality

Digital Fluency

DEIB

Document and Records Management

Fostering Inclusion

KYC Policy

Motivating Others

Operational Excellence

Personal Initiative

Problem-Solving

Time Management

Trust in Technology

Job description

Citizens Financial Group is seeking a Fraud Claims Sr. Specialist to join our Fraud and Claims Operations team in Johnston, RI. You’ll review claims, assist customers with existing cases, and apply digital tools to investigate fraud while upholding regulatory guidelines.

You will work 4 days on site with one day from home, Monday–Friday, and use strong analytical thinking, attention to detail, and customer-centric service to determine the best next steps for customers and the bank.