Senior Fraud Operations Partner Lead (Vendor & QA)

DoorDash; Tempe (AZ); On-site; USD 69,000 - 102,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks paid parental leave

Wellness benefits

Paid time off and paid sick leave

Job summary

DoorDash is seeking a Senior Associate in Fraud Operations to safeguard the platform through fraud detection and prevention. You will scale reviews, collaborate with outsourced partners, and optimize processes while driving performance initiatives across vendor teams.

You’ll report to the Associate Manager on the Fraud Partner Operations team within Fraud Strategy and Operations. In-office presence in Tempe is required; living within 50 miles and in-office days vary by business needs.

Qualifications

• 4+ years experience in fraud, finance, or related professional operations as an individual contributor.
• Proven experience managing 3+ long term projects with financial or process improvement impact.
• Previous experience managing BPOs.
• Proficiency in internal systems (FWS, THQ), Salesforce, ACC, OAI, Mode, Sigma.
• Advanced time management and analytical skills.

Responsibilities

• Own the day-to-day health of fraud queues worked by outsourced vendor partners, monitoring performance and driving improvements.
• Lead quality review programs with vendor QA teams, using root-cause analysis to improve review accuracy and strengthen detection.
• Combat fraud using data-driven insights and daily performance reporting to inform leadership decisions.
• Independently champion projects from creation through execution, owning reporting, documentation, and process design with cross-functional partners.
• Build and run launch plans for new queues and cross-training initiatives, coordinating training, tooling, and go-live readiness.

Skills

Fraud operations

Vendor management

SQL

Data analysis

Project management

Quality assurance

Tools

Salesforce

ACC

OAI

Mode

Sigma

FWS

THQ

Job description

DoorDash is seeking a Senior Associate in Fraud Operations to safeguard the platform through fraud detection and prevention. You will scale reviews, collaborate with outsourced partners, and optimize processes while driving performance initiatives across vendor teams.

You’ll report to the Associate Manager on the Fraud Partner Operations team within Fraud Strategy and Operations. In-office presence in Tempe is required; living within 50 miles and in-office days vary by business needs.