Senior Fraud Investigator - Risk & Case Decisioning

Truist; Charlotte (NC); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Truist in Charlotte, NC seeks a Fraud Research Analyst to perform investigation and risk assessment across multiple intake channels, deciding on fraud-related cases in line with policies.

You will use banking systems to review transactions, conduct client research, and communicate findings to internal and external partners while working in a high‑stress, fast-paced environment with flexible hours.

Formación

• Associates Degree or equivalent education and related training.
• Three - Five years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
• Strong investigative, analytical, and critical thinking skills
• Strong work prioritization and time management skills
• Strong interpersonal, communication and client service skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function

Responsabilidades

• Analyze and decision multiple Fraud related cases or alert types.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud function.
• Support effective communication with internal and external partners or clients.
• Participate in Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations

Conocimientos

Investigative skills

Analytical thinking

Critical thinking

Time management

Interpersonal communication

Microsoft Office

Educación

Associates Degree or equivalent

Bachelor’s Degree

Herramientas

Microsoft Office

Descripción del empleo

Truist in Charlotte, NC seeks a Fraud Research Analyst to perform investigation and risk assessment across multiple intake channels, deciding on fraud-related cases in line with policies.

You will use banking systems to review transactions, conduct client research, and communicate findings to internal and external partners while working in a high‑stress, fast-paced environment with flexible hours.