Lead Fraud Investigator: Strategic Risk Analyst

Truist; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Truist in Atlanta, GA seeks a Fraud Solutions Service Delivery Analyst to research and decide on fraud-related cases across multiple intake channels. You will analyze account activity, research client information, and apply policies to determine risk and action.

In this role you will use banking systems, collaborate with internal and external partners, and participate in ongoing fraud training to stay current with laws and regulations. A high attention to detail is essential.

Qualifications

• High school diploma or equivalent education.
• One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
• Strong investigative, analytical, and critical thinking skills
• Strong work prioritization and time management skills
• Strong interpersonal, communication and client service skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function

Responsibilities

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
• Conduct client research.
• Use critical thinking skills to make well supported decisions relative to the alert type.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
• Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
• Support effective communication with internal and external partners or clients.
• Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

Skills

Investigative skills

Analytical thinking

Critical thinking

Time management

Interpersonal skills

MS Office

High-stress environment

Education

High school diploma

Associate Degree

Job description

Truist in Atlanta, GA seeks a Fraud Solutions Service Delivery Analyst to research and decide on fraud-related cases across multiple intake channels. You will analyze account activity, research client information, and apply policies to determine risk and action.

In this role you will use banking systems, collaborate with internal and external partners, and participate in ongoing fraud training to stay current with laws and regulations. A high attention to detail is essential.