Senior Fraud Investigator - Risk & Case Resolution

Gamma Phi Omega International; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Truist Financial Corporation in Charlotte seeks a fraud analyst to assess risk and decide on fraud cases across multiple intake channels. You will analyze account activity and apply policies to determine appropriate actions.

Responsibilities include researching transactions, investigating alerts, and communicating with internal and external partners. The role requires strong analytical skills, the ability to work in a high‑stress environment, and flexibility in hours.

Qualifications

• Associate degree or equivalent education and related training.
• 3–5 years in banking, financial industry, or related experience.
• Ability to learn and perform complex processes per procedures.
• Strong investigative, analytical, and critical thinking skills.
• Strong work prioritization and time management skills.
• Strong interpersonal, communication and client service skills.
• Proficiency in basic computer applications (Microsoft Office).

Responsibilities

• Analyze and decision multiple Fraud related cases or alerts.
• Use banking systems to research all transactional information for fraud.
• Conduct client research.
• Apply critical thinking to decisions on alert types.
• Use internal and external applications to aid fraud investigations.
• Resolve cases with attention to timelines in fraud function.
• Communicate with internal and external partners.
• Participate in fraud-related training to stay updated on laws and regulations.

Skills

Analytical thinking

Investigative skills

Time management

Interpersonal skills

Communication skills

Attention to detail

Education

Associate degree or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Truist Financial Corporation in Charlotte seeks a fraud analyst to assess risk and decide on fraud cases across multiple intake channels. You will analyze account activity and apply policies to determine appropriate actions.

Responsibilities include researching transactions, investigating alerts, and communicating with internal and external partners. The role requires strong analytical skills, the ability to work in a high‑stress environment, and flexibility in hours.