Senior Fraud Investigator: Risk and Case Resolution

Kappaalphapsi1911; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid time off

Job summary

Truist Financial Corporation in Charlotte, NC is seeking a Fraud Analyst to review and decide fraud cases across multiple channels. You will analyze account activity, research transactions, and apply policies to prevent losses while delivering accurate, timely decisions.

The role requires strong investigative and analytical skills, the ability to work under pressure, and clear communication with internal partners.

Qualifications

• Associates degree or equivalent education and related training.
• 3–5 years in banking, finance, or related fields; preferably in risk or compliance.
• Ability to learn and perform complex processes per procedures and regulations.
• Strong investigative, analytical, and critical-thinking abilities.
• Strong time-management and prioritization skills.
• Excellent interpersonal, communication, and client-service abilities.
• Proficient with basic computer applications such as Microsoft Office.
• Ability to work in a high-stress, fast-paced environment.
• Flexible hours as required by the function.

Responsibilities

• Analyze and decide on multiple Fraud-related cases or alerts.
• Use banking systems to investigate transactions and ensure fraud requirements are met.
• Conduct client research.
• Apply critical thinking to support well-grounded decisions.
• Utilize internal and external applications to investigate alerts.
• Resolve cases efficiently with adherence to timelines.
• Communicate effectively with internal and external partners.
• Participate in fraud-related training to stay current with laws and regulations.

Skills

Investigative skills

Analytical thinking

Critical thinking

Time management

Interpersonal communication

Client service

Work under pressure

Attention to detail

Education

Associates degree

Bachelor's degree

Tools

Microsoft Office

Job description

Truist Financial Corporation in Charlotte, NC is seeking a Fraud Analyst to review and decide fraud cases across multiple channels. You will analyze account activity, research transactions, and apply policies to prevent losses while delivering accurate, timely decisions.

The role requires strong investigative and analytical skills, the ability to work under pressure, and clear communication with internal partners.