Senior Fraud Detection & Investigation Lead

PNC; Birmingham (AL); On-site; USD 41,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability protection

401(k) with PNC match

Dependent care reimbursement

Back-up care

Education assistance

Wellness program

Paid holidays

Vacation days

Job summary

PNC, a leading financial services company, seeks a Detection & Investigation Analyst Lead to join its Fraud Detection & Remediation group. The role is based in multiple U.S.

locations including Birmingham, AL and requires handling complex investigations, policy application, and risk management within a fast-paced environment. The position emphasizes end-to-end fraud investigations, data analysis, and maintaining formal case records, with a strong focus on customer focus and risk management.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies
• Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.

Responsibilities

• Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition.
• Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Skills

Investigations

Risk judgment

Multi-tasking

Fraud investigations

Case documentation

Incident reporting

KYC procedures

High-risk calls

Alert queue handling

Independent work balance

Education

Bachelor's degree

Job description

PNC, a leading financial services company, seeks a Detection & Investigation Analyst Lead to join its Fraud Detection & Remediation group. The role is based in multiple U.S.

locations including Birmingham, AL and requires handling complex investigations, policy application, and risk management within a fast-paced environment. The position emphasizes end-to-end fraud investigations, data analysis, and maintaining formal case records, with a strong focus on customer focus and risk management.