Senior Wealth Fraud & Claims Analyst

94-1687665 Bank of America, National Association; Pennington (NJ); Presencial; USD 33 000 - 43 000; Tempo integral

Resumo da oferta

Bank of America, National Association’s Merrill Wealth Management division seeks a Fraud & Claims Associate to handle complex customer situations related to fraudulent activity. You will respond to inbound calls, initiate and update fraud claims, and work with clients to restore confidence while protecting assets.

The role requires attention to detail, strong problem-solving, and the ability to navigate multiple systems to resolve disputes across credit, debit, checks, and online transfers for

Qualificações

• 1+ years of fraud servicing or call center experience.
• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
• Demonstrates a strong sense of urgency and can work in a fast-paced, risk-aware environment with focus on client experience
• Displays passion, integrity, commitment and drive to deliver a positive service that improves clients’ financial lives
• Understands how life events affect a client’s financial situation and can advise solutions and resolve complex problems
• Commitment to excellent attendance with reliability and flexibility including weekends and holidays
• Dependable team-player attitude and ability to handle calls immediately
• Communicates effectively and confidently with all clients to improve their financial lives
• Able to engage with clients while navigating multiple screens and build rapport
• Comfortable receiving ongoing feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum intermediate level of proficiency with computers and current technology

Responsabilidades

• Handle inbound calls from clients, branch offices, banking centers, and internal associates.
• Research and resolve reports of suspected fraudulent activity.
• Initiate and update fraud and billing disputes across wealth banking products.
• Assist with triage related to Executive Escalations and Incident Response fraud activities.
• Review and document suspected fraud with accurate data captured during client interactions.
• Follow processes and guidelines to do what is right for clients and the bank, compliant with laws.
• Assist clients and internal partners with banking claim inquiries, initiation and updates.

Conhecimentos

Customer Focus

Data Collection

Due Diligence

Issue Management

Oral Communications

Active Listening

Adaptability

Attention to Detail

Policies, Procedures & Guidelines

Written Communications

Business Acumen

Collaboration

Critical Thinking

Descrição da oferta de emprego

Bank of America, National Association’s Merrill Wealth Management division seeks a Fraud & Claims Associate to handle complex customer situations related to fraudulent activity. You will respond to inbound calls, initiate and update fraud claims, and work with clients to restore confidence while protecting assets.

The role requires attention to detail, strong problem-solving, and the ability to navigate multiple systems to resolve disputes across credit, debit, checks, and online transfers for