Senior Fraud Analyst - Safeguard Client Trust

ghr; Chandler (AZ); On-site; USD 46,000 - 65,000; Full time

Job summary

Merrill Wealth Management is seeking a Fraud Servicing Specialist in Chandler, AZ to handle complex and escalated fraud cases. You will receive inbound calls, investigate suspected fraudulent activity, document findings, and collaborate to resolve issues while preserving client trust.

The role emphasizes problem-solving, attention to detail, and adapting to new technologies and processes, with a 1st shift, 40 hours per week, and in-office expectations per policy.

Qualifications

• Minimum education requirement as listed: High School Diploma / GED / Secondary School or equivalent.
• Experience in fraud servicing or call center environments is preferred.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Handle complex and escalated customer situations regarding potential fraudulent account activity.
• Receive inbound calls and take action requiring accuracy on complex transactions.
• Research and resolve fraudulent activity, provide service support, and deliver practical solutions to clients while focusing on retention.

Skills

Customer Focus

Data Entry

Due Diligence

Issue Management

Oral Communications

Active Listening

Adaptability

Attention to Detail

Policies Procedures Guidelines

Written Communications

Business Acumen

Collaboration

Critical Thinking

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Salesforce

Job description

Merrill Wealth Management is seeking a Fraud Servicing Specialist in Chandler, AZ to handle complex and escalated fraud cases. You will receive inbound calls, investigate suspected fraudulent activity, document findings, and collaborate to resolve issues while preserving client trust.

The role emphasizes problem-solving, attention to detail, and adapting to new technologies and processes, with a 1st shift, 40 hours per week, and in-office expectations per policy.